Medical Equipment Driver & Customer Service

Rotech Healthcare Inc.; Omaha (NE); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Rotech Healthcare Inc. is seeking a dedicated Customer Service Technician to join our team. You will be responsible for the delivery, setup, and maintenance of medical equipment, oxygen, and supplies, and for instructing patients and caregivers on proper use and care of equipment.

The role also involves providing customer service to patients and referral sources, both over the phone and in person. Travel to patients’ homes for set-ups and ongoing deliveries is required, with mileage

Responsabilidades

• (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
• Delivery, setup and maintenance of medical equipment, oxygen and supplies
• In-person and phone-based patient and referral source customer service
• Coordinate verification of Medicare, Medicaid, and private insurance coverage
• Prepare and file delivery paperwork and routing tickets
• Provide instruction on proper use and maintenance of equipment
• Travel to patient homes for set-ups and reoccurring deliveries
• Maintain company vehicle in clean and safe condition

Descripción del empleo

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Adheres to company policies and procedures in regards to using personnel protective safety equipment
• Assists with updating respiratory grid
• Available for on-call assignments as needed
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Maintains assigned company vehicle in a clean and safe working condition
• Maintains referral log
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Monitors office supplies
• Observes additional needs that the patient may have and reports same during morning meeting
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Prepares complete and accurate files for Billing Department
• Prepares tickets for daily routes
• Provides service for walk-in patients
• Reports equipment hazards and/or product incidents as required
• Works with location personnel to coordinate deliveries
• Ability to work cooperatively with others
• Deal politely with patients and referral sources
• Manage several tasks at once
• Performs other duties as assigned

Travel

• Travel via company/personal vehicle required to patient’s homes for set-ups and reoccurring delivery
• Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience