Medical Director, Clinical Program Design

Wheel; United States; Remote; USD 250,000 - 290,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K match

Flexible PTO

Parental Leave

Stock options

Job summary

Wheel is seeking a Medical Director to own the clinical protocols behind our virtual on-demand, urgent, and convenience care programs and to lead the QA program for scalable, AI-assisted quality measurements. You will develop and refine care pathways, drive safety, and partner with product and engineering to implement clinician-informed tooling.

You will base decisions on dashboards, outcomes data, and evidence, while ensuring multi-state licensure compliance and patient safety at scale in a

Qualifications

• MD/DO with board certification and active medical license in good standing.
• Experience leading telehealth or digital health initiatives and QA programs.
• Proven ability to author and maintain clinical protocols.

Responsibilities

• Write, update, and refine clinical protocols for Wheel's care programs and translate them into platform logic.
• Lead Wheel's QA program, integrating AI to scale and produce actionable feedback.
• Develop frameworks to track patient and clinical outcomes and drive improvements over time.
• Manage patient safety escalation protocols and maintain high clinical standards.

Skills

Clinical leadership

Virtual care

Quality assurance

Data analysis

AI tools familiarity

Education

MD/DO with board certification

Tools

EHR configuration

Clinical decision support

Job description

Job Title: Medical Director, Clinical Program Design

Job Location (Remote): Remote, USA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

We're hiring a Medical Director to own the protocols driving our virtual on-demand, urgent, and convenience care lines. You'll also lead and scale the QA program that measures their success. It's fast-moving work inside a practice built with modern, AI-powered tools.

What You’ll Do

• Care protocols. Write, update, and refine the clinical protocols behind Wheel's care programs. Integrate them across all our partners, scale them effectively, and translate them into the logic our platform runs on.
• Quality Assurance. Lead Wheel's clinical QA program. Integrate AI to enable further scale, and turn its findings into feedback the network can act on.
• Outcomes and iteration. Develop the frameworks and procedures that track patient and clinical outcomes across these care programs, and use that data to improve care over time.
• Patient safety. Manage clinical patient-safety escalation protocols and active escalations, keeping Wheel's clinical standards consistent and on target.

Who You Are

• MD or DO from an accredited institution, board-certified in Family Medicine, Internal Medicine, or Emergency Medicine. Primary care experience preferred.
• Substantial clinical practice experience, including virtual care or telemedicine.
• Prior clinical leadership experience managing teams directly in telehealth, digital health, or a high-volume virtual practice.
• Hands-on experience with clinical quality assurance — building, running, or auditing a QA program.
• Experience authoring and maintaining clinical protocols.
• Basic proficiency with AI tools & software
• You're energized by where medicine is heading — new evidence, new modalities, new models of care — and you want to help build the next version of it.
• You want to work closely with product and engineering as clinical tooling gets built.
• You reach for the data. You're at home reasoning from dashboards, cohorts, and outcomes, and you'd rather measure than guess.
• Active medical license in good standing in one or more states.
• Able to pass NCQA credentialing and Wheel's standardized background checks.

Nice to have

Don't let these stand in your way—they're just added bonuses! If you meet most of the core requirements, we encourage you to apply.

• Experience integrating AI or automation into clinical quality or protocol workflows.
• Comfort with EHR configuration, clinical decision support, or point-of-care tooling.
• Multi-state licensure.
• ABOM Certification or expertise in cardio-metabolic conditions.

Salary and Perks

Pay Range: $250,000 - $290,000 plus a 15% bonus.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.

As an employee of Wheel, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don't check every box for the role.