Medical Director

Hopscotch Primary Care; Spruce Pine (NC); On-site; USD 200,000 - 250,000; Full time

Job summary

A leading healthcare provider in North Carolina is seeking a Medical Director to oversee clinic operations and ensure high-quality patient care. The ideal candidate will have extensive experience in healthcare leadership, a commitment to patient-centered care, and the ability to foster a collaborative team environment. Join us in transforming healthcare for rural communities by leading a dedicated care team and implementing innovative care models.

Qualifications

• 5+ years of post-Residency experience in a leadership role.
• Experience in managing clinical teams and patient care.
• Familiarity with innovative clinical models for high acuity members.

Responsibilities

• Provide leadership and oversight for clinic teams.
• Champion the Hopscotch Care Model in the community.
• Deliver high-quality patient care and manage clinical operations.

Skills

Leadership

Patient Care

Team Management

Communication

Problem Solving

Education

Board Certified in Internal Medicine or Family Medicine

Active North Carolina state medical license

Job description

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

Join Us on Our Mission to Transform Healthcare!

Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and the broader healthcare continuum.

What You'll Do

As the Medical Director, you will provide day-to-day leadership for the clinic teams and deliver high-quality care, an exceptional patient experience and a best-in-class culture, acting as a Champion of the Hopscotch Care Model and a Culture advocate for your team and your patients. Specifically, you will:

1. Provide leadership, oversight and support for the team to drive day-to-day execution against critical priorities to enable high-quality care, a great patient experience, engagement across the team and a best-in-class culture
2. Define objective goals and top priorities for the clinic and for each member of the team, in partnership with Hopscotch central team members, to support clinical, growth, and culture
3. Define team and culture priorities, in collaboration with Care Center Manager, ensure time/resources are invested to build and maintain a great culture and drive engagement of the team
4. Champion the Hopscotch Care Model and brand in the community, sharing the mission and spreading the word to enable more Medicare patients to receive this enhanced level of care
5. Ensure operational needs are proactively and collaboratively managed with the Care Center Manager, including provider coverage to ensure patient care is continuous
6. Set the curve for Care team and across Care Centers through clear understanding and execution to deliver care in the Hopscotch care model, a commitment to results, quality and excellence and by executing against key workflows and processes to enable the model
7. Management of Providers including ensuring all Providers complete administrative tasks and utilize indirect care hours appropriately, managing their panels and completing documentation
8. Lead by example and drive execution across teams by role modeling workflow efficiencies including accurate and timely manner for preparation, delivery and follow through of patient visits, including documentation and coding
9. Actively participate in all Clinical Forums, providing feedback, driving action and ensuring that key discussion points and takeaways are cascaded to your clinic Providers and other team members as appropriate
10. Coaching and Mentoring of Providers in order to support integration, transformation, and on-going operational excellence at the clinic, including but not limited to comprehensive care model training, migration to athena EMR, renovations of the clinic, onboarding of new care teams roles, and reassignment of roles for the existing team members
11. Partner with the Care Center Manager to outperform against target metrics and outcomes, including patient experience, STARS/HEDIS, care coordination, utilization and cost of care, through collaboration and engagement of your clinical care team
12. Drive excellence with a “continuous-improvement” mindset, following evidence-based guidelines and innovating on care models that solve real problems for our patients
13. Provide high-quality patient care in the comprehensive and interdisciplinary care model of Hopscotch health to deliver best-in-class outcomes and results for your dedicated patient panel
14. Provide direct oversight of your clinical care team, including Hopscotch Advanced Practitioner, Medical Assistant, Care Manager, Community Health Worker and others
15. Proactively communicate across the care team and advocate for the patient, understanding patient needs, developing care plans and delivering care to enable positive outcomes
16. Deliver comprehensive primary care services to a dedicated panel of patients, including office visits and telehealth visits for routine and acute primary care issues. This includes delivery of all types of patient visits, including Annual Wellness Visits, as well as patient outreach, triage, and care in the community as needed
17. Develop trust with patients and caregivers, help them garner trust in broader care team, engage them to educate on care plans and strategies for wellness and prevention
18. Support the Hopscotch mission and vision through your leadership around talent and culture, clinical innovation and compliance/best practices to enable success
    • Cultivate a culture of high performance, service to patients, and continuous improvement that values learning and a commitment to quality
    • Foster a culture of communication, collaboration, and positivity with a focus on results and accountability
    • Help attract, develop, and retain talent across the organization
    • Demonstrate commitment to value-based care and compliance in clinical leadership, ensuring standards are well-defined and met
    • Monitor and understand best practices and evidence-based approaches in care and work across Hopscotch team to incorporate best practices and new approaches to enable patient outcomes
    • Message concerns and risks regarding patient care, team, or culture to leadership and propose solutions
    • Act within the Hopscotch “Code of Conduct” at all times and live the Hopscotch mission and values
    • Represent Hopscotch Health in the community and provides community-based education, engagement, and participation in events such as health fairs/conferences

About You

You’ll be a great fit for this position if you have 5+ years of post-Residency experience and have experience in managing teams. You must be Board Certified in Internal Medicine or Family Medicine, have an active, non-probationary North Carolina state medical license, and be authorized to work in the US. An ideal candidate will also have:

• Familiarity with innovative clinical models, specifically those that serve high acuity members
• Experience with the Medicare population, including in-home care as well as documentation and compliance requirements
• Experience caring for “at-risk” panel of patients
• Experience using data and insights to drive action in a clinical setting
• Experience leading, teaching, and training others, in both formal and informal ways

You also have a proven track record demonstrating:

• High EQ and a collaborative and trust-driven working style to quickly build relationships, internally and externally, to enable our work and culture.
• Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
• Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
• Willingness to act with courage, lean into conflict and foster the ‘tough’ conversations that need to happen to support our culture and success together
• A service orientation, demonstrating a patient centric mindset, going above and beyond for patient needs and creating a culture where your entire team does the same

From a cultural perspective, you are:

• Committed to excellence and bring a growth mindset to everything you do
• Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare
• Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment
• Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
• Team-first and lead with humility, setting the tone for others to do the same
• Accountable, holding yourself and others to a high standard and seek to support and develop others
• Willing to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
• Concise and articulate, drive towards clarity and deliver on your commitments

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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