Medical Director – Utilization Management
Location: Remote
Reports to: Senior Medical Director or Clinical Operations Leadership
Employment Type: Full-Time
Position Summary
The Medical Director is responsible for the administration of physical and/or behavioral health medical services to ensure members receive appropriate, high-quality, and cost-effective care. This role provides clinical and strategic leadership across utilization management, appeals, quality, and clinical operations, and may oversee an entire clinical program.
The Medical Director serves as a clinical advisor and subject-matter expert, supporting clinicians, providers, internal stakeholders, and Medical Director Associates to improve quality, outcomes, operational effectiveness, and cost of care.
Key Responsibilities
- Administer physical and/or behavioral health medical services to ensure appropriate and cost-effective care.
- Conduct peer-to-peer clinical reviews with attending physicians, ordering providers, and other treating clinicians to discuss utilization review determinations.
- Conduct peer-to-peer clinical appeal reviews with providers to discuss appeal determinations and clinical rationale.
- Support clinicians to ensure timely, consistent, and clinically appropriate responses to members and providers.
- Provide guidance on the clinical operational aspects of assigned programs.
- Interpret medical policies, clinical guidelines, and regulatory requirements to support consistent review decisions.
- Develop, propose, and update medical policies based on changes in clinical practice, healthcare standards, and regulatory requirements.
- Identify and develop cost-of-care opportunities while maintaining quality of care and positive member outcomes.
- Lead, develop, direct, and implement clinical and non-clinical activities that impact healthcare quality, cost, and outcomes.
- Develop and implement programs designed to improve quality, cost, and clinical outcomes.
- Identify opportunities for innovation to increase clinical and operational effectiveness.
- Serve as a clinical resource and consultant to internal departments, including Medical Director Associates and clinical operations teams.
- May provide oversight, direction, and guidance to Medical Director Associates.
- May be responsible for the management of an entire clinical program, including program development, implementation, and ongoing oversight.
- Represent the organization with external entities, providers, regulators, and other stakeholders as needed.
- Serve on and may chair internal or external committees.
- Conduct patient office visits with providers and external physicians when applicable.
QualificationsRequired
- MD or DO degree from an accredited medical school.
- Active, unrestricted medical license to practice medicine.
- Board certification approved by the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA), where applicable to the duties performed.
- Minimum of 10 years of clinical experience, or an equivalent combination of education and experience.
- Must be located in a U.S. state or territory when conducting utilization review or appeals considerations, unless expressly permitted by state or federal law or regulation.
- May not be located on a U.S. military base, vessel, or embassy when performing utilization review or appeals activities.
Preferred
- Experience in utilization management, utilization review, case management, clinical appeals, managed care, or health plan operations.
- Experience in physical health, behavioral health, or both.
- Experience leading clinical programs, clinical policy development, or clinical operations teams.
- Experience providing clinical consultation and peer‑to‑peer education.
- Knowledge of CMS, NCQA, state regulatory requirements, and evidence-based clinical guidelines.
- Strong communication, collaboration, and clinical leadership skills.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.