Medical Device Customer Experience Specialist

Saluda Medical; BLOOMINGTON (MN); On-site; USD 36,000 - 60,000; Full time

Job summary

Saluda Medical is seeking a Customer Service Representative in Bloomington, MN to serve as the primary contact for customers and Saluda field employees. You will manage customer data, oversee sales order processing, coordinate deliveries, and ensure field inventory levels.

You will handle inquiries by phone and email, collaborate with Logistics/Warehouse, monitor inventory, and support invoicing and finance as needed. The role supports a dynamic Supply Chain team with growth opportunities.

Qualifications

• 2+ years of proven experience in a Customer Service role.
• Bachelor's degree.
• Experience in the medical device industry or a regulated field.
• Ability to identify and implement process improvements to enhance Customer Service efficiency.
• Eagerness to expand responsibilities and grow within the Supply Chain organization.
• Demonstrated commitment to providing exceptional customer service.
• Professional and courteous phone etiquette.
• Excellent communication and negotiation abilities, with a knack for resolving conflicts.
• Proficiency in administrative tasks including word processing, data entry, and filing.
• Familiarity with ERP and Customer Management systems such as QAD, Salesforce, or similar.

Responsibilities

• Delivering expert, friendly, and attentive customer service.
• Evaluating and addressing customer service concerns promptly and effectively.
• Handling customer inquiries via phone and email with efficiency and professionalism.
• Collaborating closely with the Logistics/Warehouse team to ensure timely and professional resolution of customer inquiries.
• Monitor inventory levels and case need on a per-order basis to ensure appropriate fulfillment and timely delivery.
• Coordinating with transport, courier, and mail services as needed.
• Effectively troubleshooting issues and providing optimal solutions to customer concerns.
• Managing and updating customer data in QAD.
• Inputting and managing order details in QAD.
• Providing backup assistance to Customer Service and warehouse colleagues.
• Supporting the Finance team with invoicing processes.
• Providing backup assistance to global Customer Service colleagues.
• Contributing to special projects and performing additional duties as assigned.
• Processing warehouse requests Outgoing.
• Process inventory receipts and transactions in system.
• Processing field returns.
• Prepping of products for sterilization.
• Ensure adherence to all quality regulations.
• Ability to stand for long periods, sit for long periods, and lift 40 lbs.
• Ability to work until 7 pm.

Skills

Customer service

Data entry

Phone etiquette

ERP systems

QAD

Salesforce

MS Office

Education

Bachelor's degree

Tools

QAD

Salesforce

MS Office

Excel

Job description

Saluda Medical is seeking a Customer Service Representative in Bloomington, MN to serve as the primary contact for customers and Saluda field employees. You will manage customer data, oversee sales order processing, coordinate deliveries, and ensure field inventory levels.

You will handle inquiries by phone and email, collaborate with Logistics/Warehouse, monitor inventory, and support invoicing and finance as needed. The role supports a dynamic Supply Chain team with growth opportunities.