Medical/Dental Receptionist

University of the Pacific; Folsom (CA); On-site; USD 31,684 - 34,440; Full time

Job summary

University of the Pacific is seeking a Medical Receptionist in California to greet patients, manage appointments, and support clinic operations. You will maintain accurate records, verify demographics and insurance, and coordinate communications among patients, providers, and staff.

Responsibilities include checking in/out, scheduling, processing payments, handling calls, and ensuring HIPAA confidentiality. Prior front office experience is preferred.

Qualifications

• High school diploma or GED required.
• Two years of full-time medical or dental front office experience.
• Preferred: five years of medical or dental office experience.
• Experience with electronic health records (EHR) is a plus.

Responsibilities

• Greet patients and visitors in a professional, courteous manner; check in and out for appointments.
• Schedule, reschedule, and confirm patient appointments; manage provider calendars.
• Coordinate referrals and follow-up appointments; send reminders by phone, text, or email.
• Answer and direct incoming phone calls; manage mail, fax, and email.
• Maintain patient records and electronic health records (EHR) systems; scan and organize documents.
• Verify insurance eligibility and collect copayments and outstanding balances; assist with billing inquiries.

Skills

Customer service

Multitasking

Microsoft Office

Communication

Confidentiality

Education

High school diploma or GED

Tools

EHR systems

Job description

For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period.External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship

This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose

The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare providers. This position is responsible for creating a welcoming environment, managing patient appointments, maintaining accurate records, coordinating communications, processing insurance and billing, and supporting efficient clinic operations.

Essential Functions

Patient Reception and Customer Service

• Greet patients and visitors in a professional, courteous, and compassionate manner.
• Check patients in and out for appointments.
• Verify patient demographic, insurance, and contact information.
• Address patient questions and concerns or direct them to the appropriate staff member.
• Maintain a positive patient experience and high level of customer service.
• Ability to multi-task and adapt to changing daily responsibilities.
• Strong attention to detail and patient-centered approach.

Appointment Scheduling

• Schedule, reschedule, and confirm patient appointments.
• Manage provider calendars and appointment availability.
• Coordinate referrals and follow-up appointments as needed.
• Send appointment reminders via phone, text, or email.

Administrative Support

• Answer and direct incoming phone calls.
• Manage incoming and outgoing correspondence, including mail, fax, and email.
• Maintain patient records and electronic health records ( EHR ) systems.
• Scan, file, and organize medical and administrative documents.
• Assist with data entry and reporting activities.

Insurance and Billing

• Verify insurance eligibility and benefits.
• Obtain required authorizations and referrals.
• Collect copayments, deductibles, and outstanding balances.
• Assist patients with billing inquiries.
• Process and reconcile daily payments.

Compliance and Confidentiality

• Maintain patient confidentiality in accordance with HIPAA and organizational policies.
• Protect sensitive patient and business information.
• Follow clinic procedures and regulatory requirements.

Minimum Qualifications

• High school diploma or GED required.
• Two (2) years of full time medical or dental front office experience.

Combination of education and experience will be considered.

Preferred Qualifications

• Medical or dental front office administration training or certification.
• 5 years of medical or dental office experience.
• Experience using electronic health record ( EHR ) systems preferred.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask in a fast-paced healthcare environment.
• Proficiency in Microsoft Office Suite and office equipment.
• Strong organizational skills and attention to detail.
• Basic understanding of medical terminology and insurance processes.
• Ability to maintain confidentiality and professionalism at all times.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit, stand, and walk for extended periods.
• Frequent use of computers, telephones, and other office equipment.
• Ability to occasionally lift up to 20 pounds.
• Position is eight (8) hours per day, five (5)days per week, and overtime as needed. Minimal travel may be required.
• Work is performed in the private office setting and all clinical areas of the ASC .
• Regular interaction with patients, visitors, providers, and staff.

Hiring Range

Hiring Range $23.00 - $25.00 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University does with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

Anti-Discrimination/EEO Policy Statement

University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a High School diploma or GED?
  • Yes
  • No
• * Do you have at least two (2) years of full time medical or dental front office experience?
  • Yes
  • No