Medical Customer Service Rep

Takeda; Cedar Falls (IA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Tuition reimbursement

Job summary

Takeda in Cedar Falls, IA seeks a part-time Plasma Center team member to screen donors and perform phlebotomy. Shifts are typically 4–6 hours, 3+ days per week, including weekends and holidays. You will answer phones, greet donors, and maintain donor records while ensuring safety and high service standards.

The role starts at $16/hour, with comprehensive benefits offered. A high school diploma, physical ability to stand for shifts, and prior customer-facing work are preferred.

Qualifications

• High school diploma or equivalent.
• Ability to walk and/or stand for the entire work shift.
• Willingness to work evenings, weekends, and holidays.
• Ability to lift up to 50 lbs occasionally.

Responsibilities

• Answer phones and greet donors while ensuring safety.
• Screen new and repeat donors; record donor vital signs and finger sticks.
• Maintain donor charts and coordinate donor compensation in the information system.
• Identify opportunities for center process improvements.

Skills

Donor screening

Phlebotomy

Vital signs

Customer service

Teamwork

Education

High school diploma

Tools

Donor Information System

Job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

At BioLife, we know that flexibility matters—especially for those balancing multiple commitments. That’s why we’re dedicated to creating meaningful part-time opportunities for our team.

This role is truly part-time , with most shifts lasting 4 to 6 hours per day, 3 or more days per week —designed to fit your life.

• We will confirm availability, along with shift days and times, early in the interview process.
• Team members will be informed in advance of any schedule changes.
• Our patients depend on the plasma we collect, so reliability during scheduled hours is greatly valued.
• At the same time, these part-time roles are designed with the understanding that flexibility on both sides is important.

Whether someone is looking for extra income, valuable experience, or a schedule that fits a busy life—BioLife welcomes part-time team members just like you.

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
This roles starts at $16/hr.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How you will contribute:

• You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
• You will screen new and repeat donors and take and record donor vital signs and finger stick results.
• You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
• You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

What you bring to Takeda:

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
• 1 or more years minimum experience working in a customer or patient facing role is helpful

What Takeda can offer you:

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

Location

USA - IA - Cedar Falls

Pay

$16.00

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Part time

Job Exempt

No