Medical Case Worker II

Heluna Health; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Heluna Health in Los Angeles is seeking Medical Case Workers to support the Los Angeles County Department of Mental Health's Public Guardian program. You will assist clients in navigating benefits, complete documentation, and coordinate with health and social services staff to maintain eligibility.

The role emphasizes practical case management, strong communication, and organization to ensure clients receive services, manage payments, and sustain contracted supports.

Qualifications

• One year of experience as a case manager, or a bachelor’s degree in a health-related field.

Responsibilities

• Assist in verifying and applying for entitled benefits including Social Security, VA, Medi-Cal and Medicare.
• Submit verification documents and complete annual redeterminations to maintain benefits.
• Ensure proper spending patterns to maintain eligibility for public assistance benefits, pensions, and other income.
• Provide basic case management and accompany clients to appointments to maintain benefits.
• Set up payment recipients as vendors and verify their status.
• Ensure paid services are provided as contracted and provide personal funds to clients as appropriate.
• Pick up mail and checks according to client needs.

Skills

Case management experience

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Team collaboration

Problem solving

Flexibility

Education

Bachelor's degree in a health-related field

Job description

The Los Angeles County Department of Mental Health (DMH) is seeking Medical Case Workers to join Public Guardian.

Positions allocable to this journey-level class work under the supervision of health, mental health, orsocial services professional staff to assist in the provision of services to clients and patientsby performing clerical, caregiver, homemaker, and other sub-professional duties. Incumbents must demonstrate knowledge and understanding of the health, mental health, or social services programs to which the position is assigned and the problems of the community group being served.

ESSENTIAL FUNCTIONS

• Responsible for assisting the rep-payee program participant in verifying and applying or all entitled benefits including Social Security, VA, Medi-Cal and Medicare.
• Submits verification documentation and completes annual redeterminations to maintain benefits for participants.
• Ensure proper spending patterns to maintain eligibility to public assistance benefits, pensions, and other income.
• Provides basic case management to maintain benefits, visits clients or attends appointments with clients to maintain benefits.
• Ensure payment for services, basics, and rent for program participants.
• Sets up payment recipients as vendors and ensures the validity and active status of vendors.
• Ensures that program provision for paid services is provided as contracted.
• Provides personal and incidental funds to the client as appropriate
• Picks up mail and checks according to needs of the client.

JOB QUALIFICATIONS

Education/Experience

One year of experience as a case manager - OR - A Bachelor's degree from an accredited college or university in a health-related field (such as Social Work, Psychology, Public Health, etc.)

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance through Los Angeles County’s Live Scan process.

Other Skills, Knowledge, and Abilities

• Experience working effectively within a multi-disciplinary team.
• Ability to be flexible with program changes and work duties.
• Strong interpersonal skills with effective verbal and written communication skills.
• Ability to independently problem solve.
• Strong organizational skills.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 10 lbs

Push/Pull: Occasionally - Up to 10 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.