Medical Case Manager - Workers' Compensation

ForzaCare; Kalamazoo (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

ForzaCare seeks a Field Medical Case Manager in Kalamazoo, Michigan, to help injured workers navigate their recovery and return to work. This role acts as the central point of coordination among workers, medical providers, employers, and insurance carriers for effective care management.

Ideal candidates are licensed nurses or certified rehabilitation counselors with experience in workers’ compensation, who are motivated and organized. A valid driver's license and reliable transportation are necessary for site visits.

Qualifications

• Active RN or CRC license with associated college degree is required.
• Prior experience in workers' compensation case management is strongly preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Coordinate care between medical providers, employers, insurance carriers, and injured workers.
• Attend appointments with injured workers, visiting employers as necessary.
• Develop individualized recovery goals and return-to-work plans.

Skills

Motivated

Organized

Collaborative

Committed

Education

Active Registered Nurse (RN) or Certified Rehabilitation Counselor (CRC) license

Additional certifications such as CCM, CIRS

Job description

Overview

ForzaCare is a purpose-driven organization that helps injured individuals recover faster and return to work safely through coordinated, clinically appropriate care. ForzaCare’s name reflects its mission - Forza means "strength," representing the power of our team, and Care reflects our compassion for those we serve. ForzaCare is proud to be part of Ethos Risk Services, a leading national provider of investigative and risk mitigation solutions. Together, we\'re expanding our reach and strengthening our ability to deliver exceptional service across the workers\' compensation industry.

Job Summary

As a Field Medical Case Manager at ForzaCare, you\'ll help injured workers navigate their recovery and return to work. You\'ll act as the central point of coordination, connecting the injured worker, medical providers, employers, and insurance carriers to ensure timely, transparent, and effective care management.

This role is ideal for licensed nurses or certified rehabilitation counselors. While prior experience in workers\' compensation is strongly preferred, those who have it will find their background especially valuable in this role.

Key Responsibilities

• Coordinate care between medical providers, employers, insurance carriers, and injured workers.
• Attend appointments with the injured workers, which may include visiting employers and injured workers at their place of employment.
• Develop, document, and monitor individualized recovery goals and return-to-work plans.
• Provide consistent communication and detailed progress reports to clients and stakeholders.
• Ensure all case management work meets or exceeds customer and compliance requirements.
• Build and maintain strong relationships with clients, providers, and internal team members.

Qualifications

Education & Licensure:

• Active Registered Nurse (RN) or Certified Rehabilitation Counselor (CRC) license with associated college degree is required.
• Additional certifications such as CCM, CIRS, or other case management credentials are preferred.
• Must comply with all state-specific licensure and certification requirements.
• Prior experience in workers\' compensation case management is strongly preferred.
• Valid driver\'s license, reliable transportation, and auto insurance with ability to travel to appointments.

Skills & Attributes

• Motivated – You take pride in exceeding goals and continuously improving.
• Organized – You can manage a fast-paced workload and multiple priorities with ease.
• Collaborative – You communicate clearly and work well with diverse teams and stakeholders.
• Committed – You uphold ForzaCare\'s mission to deliver high-quality, compassionate care and comply with all safety, ethical, and professional standards.

ForzaCare is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.