Medical Case Manager - Workers' Compensation

ForzaCare; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

EmergencyMD is seeking a Field Medical Case Manager in Boston, Massachusetts, to coordinate care for injured workers. The role requires strong organizational and collaborative skills, as you will connect workers, medical providers, and insurance carriers for effective case management.

Ideal candidates must have an active RN or CRC license, with preferred experience in workers' compensation. The position offers the chance to make a significant impact by ensuring timely recovery and compliance with safety and professional standards.

Qualifications

• Active RN or CRC license required.
• Prior experience in workers' compensation case management strongly preferred.
• Valid driver's license and ability to travel to appointments.

Responsibilities

• Coordinate care between medical providers, employers, insurance carriers, and injured workers.
• Attend appointments with injured workers at their place of employment.
• Develop and monitor individualized recovery goals and return-to-work plans.
• Provide detailed progress reports to clients and stakeholders.

Skills

Motivated

Organized

Collaborative

Committed

Education

Active Registered Nurse (RN) or CRC with associated college degree

Additional certifications such as CCM, CIRS

Job description

ABOUT US

Founded in 2022, ForzaCare is a purpose-driven organization that helps injured individuals recover faster and return to work safely through coordinated, clinically appropriate care. Our name reflects our mission – Forza means "strength," representing the power of our team, and Care reflects our compassion for those we serve.

ForzaCare is proud to be part of Ethos Risk Services, a leading national provider of investigative and risk mitigation solutions. Together, we’re expanding our reach and strengthening our ability to deliver exceptional service across the workers' compensation industry.

JOB SUMMARY

As a Field Medical Case Manager at ForzaCare, you'll help injured workers navigate their recovery and return to work. You'll act as the central point of coordination, connecting the injured worker, medical providers, employers, and insurance carriers to ensure timely, transparent, and effective care management.

This role is ideal for licensed nurses or certified rehabilitation counselors. While prior experience in workers' compensation is strongly preferred, those who have it will find their background especially valuable in this role.

KEY RESPONSIBILITIES

• Coordinate care between medical providers, employers, insurance carriers, and injured workers.
• Attend appointments with the injured workers, which may include visiting employers and injured workers at their place of employment.
• Develop, document, and monitor individualized recovery goals and return-to-work plans.
• Provide consistent communication and detailed progress reports to clients and stakeholders.
• Ensure all case management work meets or exceeds customer and compliance requirements.
• Build and maintain strong relationships with clients, providers, and internal team members.

QUALIFICATIONS

Education & Licensure

• Active Registered Nurse (RN) or CRC with associated college degree is required.
• Additional certifications such as CCM, CIRS, or other case management credentials are preferred.
• Must comply with all state‑specific licensure and certification requirements.
• Prior experience in workers' compensation case management is strongly preferred.
• Valid driver's license, reliable transportation, and auto insurance with ability to travel to appointments.

Skills & Attributes

At ForzaCare, we look for professionals who embody our values and thrive in a collaborative, purpose-driven environment:

• Motivated –You take pride in exceeding goals and continuously improving.
• Organized – You can manage a fast‑paced workload and multiple priorities with ease.
• Collaborative – You communicate clearly and work well with diverse teams and stakeholders.
• Committed – You uphold ForzaCare's mission to deliver high‑quality, compassionate care and comply with all safety, ethical, and professional standards.

ForzaCare is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.