Medical Case Manager

COMPASS MEDICAL PROVIDER; Warner Robins (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

On-site work environment

Job summary

Compass Medical Provider (CMP) is seeking Medical Case Managers to support the Aerospace and Operational Medicine Division within the Office of the Command Surgeon at HQ Air Force Reserve Command. You will work on-site to receive, review, and process medical documentation that lets Air Force providers adjudicate waivers and keep Airmen deployable.

This role emphasizes administrative case management rather than clinical care, focusing on accuracy, timely communication, and proper data entry

Qualifications

• Experience processing medical documentation in military or civil aeromedical settings.
• Familiarity with DoD medical systems and terminology.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Receive, track, and review medical documentation to confirm case completeness.
• Enter and update case status across AIMWTS, ECT, PEPP, MEDXS/ASIMS, PSC tracking.
• Load cases and perform front- and back-end inputs through review processes.
• Coordinate scheduling with ACS, military facilities, and civilian providers.
• Provide day-to-day guidance to reserve units on incomplete cases and respond promptly to inquiries.
• Prepare reports, correspondence, and adjudication memoranda; mail final dispositions to members.
• Support division training and monthly reporting.

Skills

Medical terminology

ICD-10 coding

Communication skills

Time management

DoD systems learning

Microsoft Office

Tools

AIMWTS

PEPP

JLV

MICT

Job description

Job DetailsJob Location: Warner Robbins, GA 31098About the Opportunity:

Compass Medical Provider (CMP) is hiring Medical Case Managers to support the Aerospace and Operational Medicine Division within the Office of the Command Surgeon at Headquarters Air Force Reserve Command (HQ AFRC SG). You'll be part of a small on-site team that keeps the Air Force Reserve's medical waiver and case-processing engine running for a force of roughly 70,000 Reservists across 69 units and three numbered Air Forces.

This is administrative case management — not clinical care. Your job is to receive, review, track, and correctly process the medical documentation that lets Air Force providers adjudicate waivers and keep Airmen deployable. Accuracy and follow-through matter here: the cases you touch decide whether a Reservist stays "Ready Now."

Key Responsibilities:

• Receive, track, and review medical documentation (histories, provider findings) to confirm case files are complete and ready for provider adjudication.
• Enter and update case status across Air Force and DoD systems of record — AIMWTS, ECT, PEPP, MEDXS/ASIMS, and PSC tracking — keeping every record current as case status changes.
• Load cases, complete technician-level front- and back-end inputs, and track each case through the full review process.
• Coordinate scheduling and evaluations with the Aeromedical Consult Service (ACS), military treatment facilities, and civilian providers, including IFC/MFS appointments.
• Give day-to-day guidance to reserve medical units on incomplete or questionable cases; return calls within two duty days and answer member and unit questions clearly.
• Prepare recurring and ad hoc reports, correspondence, and adjudication memoranda; compile final dispositions and mail-outs to members.
• Support the division's periodic training courses and monthly reporting.

Qualifications:

• Demonstrated experience processing and managing physical exams and medical standards — through a military medical environment (e.g., USAF Physical Examination Section/PES) or an equivalent civilian aeromedical, occupational health, or disability evaluation setting.
• Proficiency with — or the clear ability to quickly learn — Air Force/DoD medical systems such as AIMWTS, PEPP, PHA programs, Joint Legacy Viewer (JLV), and MICT.
• Working knowledge of medical terminology and ICD-10 coding; solid grasp of anatomy, physiology, and basic emergency care concepts.
• Strong written and verbal communication; able to translate complex medical and administrative instructions into plain language for service members.
• High proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and PDF software; accurate typing on both QWERTY and 10-key.
• Able to work independently with strong time-management and prioritization skills.
• U.S. citizenship and the ability to obtain and maintain a favorable Tier 1 (NACI) background investigation.

Preferred

• Familiarity with the Aeromedical Waiver Guide (AMWG) and the Medical Standards Directory (MSD), and with retention, flying-class, and special operational duty standards.
• In-depth knowledge of Line of Duty (LOD) determinations and Medical Evaluation Board (MEB) processes.
• Prior experience supporting Air Force, Air Force Reserve, or Army National Guard medical readiness programs.

Why Join Our Team:

CMP is a Kansas-founded, woman-owned small business that has supported military medical readiness for more than fifteen years across states nationwide. We deliver reliable, compassionate, and efficient healthcare support to the people who serve. We build teams of professionals who take that mission seriously. Many of our leaders are former military medical personnel who understand this work from the inside.

We offer competitive pay, benefits (health, dental, supplemental) and a workplace built around supporting our troops.

*Contingent upon contract award. Proud to Support Our Troops.*

Qualifications