Medical Billing Support Associate

Pandya Medical Center; Duluth (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

PTO

Job summary

Pandya Medical Center in Duluth, GA is seeking a Billing Support Associate to support our medical offices by managing records requests, verifying insurance eligibility, processing referrals, and assisting with patient billing issues. This onsite role ensures HIPAA-compliant workflows and accurate patient data before appointments.

You will work with EMR systems, coordinate with insurers, providers, and patients, and help collect balances while maintaining strong customer service.

Qualifications

• Knowledge of medical billing, insurance verification, and referrals.
• Understanding of HIPAA regulations and patient privacy requirements.
• Ability to explain insurance benefits, patient balances, and payment responsibilities.
• Strong customer service and communication skills.
• Ability to multitask and manage deadlines in a fast-paced environment.
• Proficiency with EMR systems and standard office software (Microsoft Word, Excel, email).
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process and fulfill medical records requests in a HIPAA-compliant manner.
• Track and document all medical records requests in the practice management system and tracking logs.
• Verify patient insurance eligibility at least 48 hours prior to scheduled appointments.
• Contact patients to obtain updated insurance information and document outreach attempts.
• Identify referral requirements and obtain referrals from insurance carriers as needed.
• Submit referrals online or by phone and ensure all required documentation is complete.
• Confirm referral details including provider information, diagnosis codes, and appointment dates.
• Review patient accounts for outstanding balances and notify patients of amounts due.
• Collect payments or assist patients with payment options when applicable.
• Communicate professionally with patients, providers, insurance companies, and staff.
• Maintain accurate documentation within the EMR system.

Skills

Medical billing knowledge

Insurance verification

HIPAA regulations

Communication skills

Multitasking

EMR proficiency

Attention to detail

Teamwork

Tools

Athena

EMR systems

Microsoft Word

Excel

Email

Job description

Billing Support Associate

Duluth, GA/Johns Creek

Job Summary

The Billing Support Associate (BSA) supports assigned medical office locations for a Primary Care practice by managing medical records requests, verifying insurance eligibility, processing referrals, and assisting with patient billing issues. This role ensures patient information is accurate, compliant with HIPAA, and updated prior to appointments to support smooth clinical and billing operations. This position is located onsite, Monday-Friday at our Medical Business Office. This is a non patient facing position.

Key Responsibilities

• Process and fulfill medical records requests in a timely and HIPAA-compliant manner
• Track and document all medical records requests in the practice management system and tracking logs
• Verify patient insurance eligibility at least 48 hours prior to scheduled appointments
• Contact patients to obtain updated insurance information when needed and document outreach attempts
• Identify referral requirements and obtain referrals from insurance carriers as needed
• Submit referrals online or by phone and ensure all required documentation is complete
• Confirm referral details including provider information, diagnosis codes, and appointment dates
• Review patient accounts for outstanding balances and notify patients of amounts due
• Collect payments or assist patients with payment options when applicable
• Communicate professionally with patients, providers, insurance companies, and staff
• Maintain accurate documentation within the electronic medical record (EMR) system

Required Skills and Qualifications

• Knowledge of medical billing, insurance verification, and referrals
• Understanding of HIPAA regulations and patient privacy requirements
• Ability to explain insurance benefits, patient balances, and payment responsibilities
• Strong customer service and communication skills
• Ability to multitask and manage deadlines in a fast-paced environment
• Proficiency with EMR systems and standard office software (Microsoft Word, Excel, email)
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Education and Experience

• Minimum of 3 years of experience in medical billing and medical records

Experience working with EMR systems and medical terminology

• Athena experience a plus

Benefits offered

• Medical, Dental, and Vision with company contribution

401k with up to 4% match

• PTO and Holiday Pay