Medical Billing Specialist
SPECIFIC RESPONSIBILITIES:
- Generate primary and secondary paper bills according to established procedures.
- Edit paper claims before mailing.
- Perform claim follow up on denials quickly and accurately from assigned payers to ensure revenues are received timely.
- Run 837 files according to established procedures.
- Resolve any validation issues
- Accurate and timely data entry into payer websites for original claim submissions and/or corrected claims submissions.
- Verify and post remittance from assigned payers.
- Re-bill accounts as necessary to ensure an open insurance receivable against which a payment can be applied.
- Thoroughly research questionable/unidentified payment in order to post properly or refund to payer per payer guidelines.
- Work with payers and subscribers to resolve issues and facilitate prompt payment of claims.
- Verify NAP issues and work to resolve.
- Identify and communicate to up-line delays effecting balancing issues, new codes, or adjustments.
- Identify and communicate to up-line any Psych Consult issues such as fee matrix, CPT codes, units or rates to eliminate inefficiencies and/or obstacles in billing process
- Reconcile funds in the bank to payments posted.
- Prepare adjustments such as refunds, contractual differences and write offs for approval and processing.
- Work open/billed reports and/or aged reports timely to ensure revenue is not lost.
- Monitor payer websites for benefit information and requirements.
- Timely communication to manager if our system needs updated for accurate billing.
- Follow up on corrected claims to ensure filing time guidelines are met.
- Receive incoming telephone and email inquires from patients, families, internal staff and insurance companies and resolve/refer appropriately.
- Efficiently and accurately documents detailed notes in Psych Consult Patient Accounts Screen and review notes documented by others before proceeding on issues.
- Forward all authorization issues/concerns to the Managed Care Coordinator timely to ensure revenue is not lost.
- Document in system.
- Communicate appropriately utilizing a service account.
- Support co-workers towards completion of assigned projects/tasks.
- Back up for clerical staff at Behavioral Health facilities as needed.
- Suggest new work flows and/or office procedures to increase customer satisfaction and/or staff productivity.
- Scan, OCR and redact in scanning software.
REQUIRED MINIMUM QUALIFICATIONS:
- High school diploma or equivalent is required.
- Associate degree in accounting field preferred.
- Minimum of four years experience in an accounts receivable environment with three years specific to health care billing including cash posting, submitting paper and electronic claims, working rejections/denials, required.
- Knowledge of insurance reimbursement guidelines for Medical Assistance, Commercial Plans, Medicare and Medicare HMO plans required.
- Knowledge of Allegheny County guidelines preferred.
- Proficient with personal computer base applications and other various office equipment.
- Good oral and written communication skills required.
- Conveys an outstanding first contact experience to all customers, including internal and external contacts.
- Performs multiple tasks.
- Proficient in task analysis and completion.
- Excellent organizational, time management, and follow-up skills.
- Maintains confidentiality with regard to all job assignments.