Medical Billing Customer Support 1st SHIFT REMOTE

Rotech Healthcare Inc.; Murray (KY); Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Generous paid time off & holidays

Medical, dental, vision coverage

401(k) and retirement plans

Remote-friendly work environment

Bonus opportunities

Job summary

Rotech Healthcare Inc. is seeking a Customer Support Specialist to join the CPAP Centralized Care Team. This fully remote role supports patients through intake, insurance verification, and coordination of respiratory therapy services.

The position starts at $15.25 per hour for the first shift with a quarterly bonus opportunity. Remote work from home is available; candidates must reside in the United States and be able to work Mon-Fri 8am-5pm CST.

Qualifications

• High school diploma or GED required.
• Experience using Microsoft Outlook, Word and Excel is preferred.
• Strong communication and confidentiality skills are essential.

Responsibilities

• Conduct patient satisfaction calls and advocate for patients.
• Coordinate order fulfillment with field locations for timely service.
• Educate patients on CPAP therapy and product use.
• Maintain compliance with Medicare/Medicaid and private insurance rules.
• Verify insurance eligibility and device authorization.

Skills

Mathematical skills

English communication

Interpret communications

Confidentiality

Multi-tasking

Time management

Independent and team worker

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Title: Customer Support Specialist – CPAP Centralized Care Team (REMOTE)

Support Patients. Simplify Care. Work from Home.

Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.

Pay starting at $15.25 for the 1st shift plus a Quarterly Bonus opportunity

• 1st Shift Mon-Fri 8am - 5pm CST


• 100% REMOTE - Work from Home starting day one


• Must live within the US

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.


• Coordinate order fulfillment with field locations and ensure timely service delivery.


• Educate patients on products and services, including CPAP therapy.


• Maintain compliance with Medicare, Medicaid, and private insurance regulations.


• Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation.


• Perform quality assurance checks to meet documentation and medical necessity standards.


• Serve as the first line of support for patients, referral sources, and internal teams.


• Verify insurance eligibility and obtain authorization for services and equipment.


• Work extensively within proprietary systems (eIntake, IMBS) to manage patient records.


• Work independently in a remote environment


• Performs other duties as assigned

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.


• Drug screen (when applicable for the position)


• Compliance with healthcare facility credentialing process (when applicable for the position)


• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience with medical equipment, preferred


• Experience with medical billing practices and of billing reimbursement, preferred


• Experience in healthcare administration, patient intake, or insurance verification, preferred


• One year of related work experience, preferred


• Medical terminology, preferred

Skills and Competencies

• Accurately perform simple mathematical calculations


• Effectively communicate in English; both oral and written


• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)


• Maintain confidentiality, discretion and caution when handling sensitive information


• Multi-task along with attention to detail


• Self-motivation, organized, time-management and deductive problem solving skills


• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication


• Internet navigation and research


• Microsoft applications; Outlook, Word and Excel


• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times


• Requires sitting, walking, standing, talking and listening


• Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

• Generous paid time off and paid holidays


• Overtime pay for non-exempt positions (as applicable)


• Commissionfor Account Executives


• Bonus and incentive opportunities


• Fixed and variable car reimbursement for Area Managers and Account Executives


• Car, mileage, and telephone reimbursement (as applicable)


• Employee discount and recognition programs


• Employee Assistance Program (EAP)


• 401(k), HSA, and FSA/Dependent Care FSA


• Medical, prescription, dental, and vision coverage


• Life insurance, disability, accidental death, identity protection, and legal services


• Meru Health mental health and Mercer SmartConnect Medicare programs


• Livongo Diabetes and High Blood Pressure programs


• Healthcare Bluebook and RX Savings Solutions programs


• Hepatitis B (HEPB) and TB vaccinations

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse https://info.flclearinghouse.com/

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.