Medical Billing Collection

SignatureCare Emergency Center; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits starting first month after hire

100% coverage for preventive health services

Paid Time Off

Job summary

SignatureCare Emergency Center in Houston, Texas is searching for a Medical Billing Collector II to manage insurance collections efficiently. Responsibilities include overseeing team performance, handling claims follow-up, and resolving billing issues. Candidates should have a minimum of 3 years experience in insurance collections and a strong understanding of medical billing procedures.

We offer comprehensive health benefits, paid time off, and a 401(k) plan with company matching. Join our dynamic team and contribute to improving our revenue cycle!

Qualifications

• Minimum 3+ years of experience with insurance collections and follow-up.
• Experience in reading, analyzing, and interpreting EOBs from various insurance providers is a must.
• Prior leadership training or experience preferred.

Responsibilities

• Work assigned claim volume timely and efficiently.
• Initiate collection follow-up on all unpaid or denied claims.
• Respond to correspondence from insurance carriers.

Skills

Insurance collections experience

HIPAA knowledge

Problem-solving skills

Communication skills

Knowledge of EPower and Centricity

Education

High School Diploma/G.E.D.

Tools

Microsoft Excel

Microsoft Word

Job description

The Medical Billing Collector is responsible for the oversight of the medical collectors assigned to their team. The Collector II position will include weekly huddles with their team members, either in a group or individual setting, to review and verify performance and training needs. The Medical Billing Collector II position will require extensive knowledge of the Revenue Cycle internal collections process. A clear ability to effectively work with team members, identify and aid in correcting any training needs, and ensure production metrics are met daily, weekly, and monthly must be demonstrated.

Qualifications

• Minimum Education: High School Diploma/G.E.D.
• Minimum 3+ Years of experience with insurance collections and follow‑up.
• Knowledge of both In‑Network and Out‑of‑Network Facility and Physician Claims.
• Knowledge of HIPAA, healthcare regulations, and compliance.
• Positive attitude, Team player, and ability to work independently.
• Must have an understanding of Revenue Cycle, Claims Processing, and Denial Resolution.
• Prior experience working with commercial payers such as UHC, Cigna, Aetna, BCBS, Marketplace plans, and Humana.
• Experience in preparing and submitting claims for facility, physician, and specialist.
• Experience in reading, analyzing, and interpreting EOB’s from various insurance providers is a must.
• Familiarity with identifying claims in need of appeal and the appeals process.
• Ability to clearly communicate claim follow‑up and appeals status with insurance company representatives.
• Demonstrates excellent problem‑solving skills and negotiating skills.
• Proven experience in a production‑based environment with a concentration on meeting production standards.
• Knowledge of EPower and Centricity is desired.
• Familiarity with computers and Windows PC applications such as Excel and Word, including the ability to learn new computer systems applications.
• Type 45-60 WPM.
• Prior leadership training or experience preferred.

Job Responsibilities / Duties

• Work assigned claim volume timely and efficiently within corporate timeframes.
• Follow all processes and procedures as set by the Training Coordinator and/or department leadership.
• Understanding and staying informed of the changes in procedures, billing guidelines, and laws for specific insurance carriers or payers.
• Initiate collection follow‑up on all unpaid or denied claims with the appropriate insurance carrier.
• Research, appeal, and resolve unpaid insurance claims.
• Actively follow up and collect on all claims, including the resolution of any billing errors assigned, following established procedures.
• Respond to correspondence from insurance carriers.
• Provide oversight and direction within the assigned team.
• Meet weekly with all team members via huddles or one‑on‑one training as approved by leadership.
• Work to identify, correct, and sustain any issues with production, workflow, and training.
• Handle escalation of issues from team members via phone, email, or in writing.
• Provide weekly updates via written reports to leadership.
• Work with the Training Coordinator and Leadership as necessary.
• Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance.
• Perform other duties as assigned by the department manager.

Working Conditions

• Frequent speaking, listening, using a headset, using hands/fingers across the keyboard or mouse, handling other objects, and working for long periods at a computer.
• Service center with moderate noise level due to representatives talking, computers, printers, and floor activity.
• While performing duties of this job, the employee is frequently required to stand, walk, and sit.
• Must submit to random drug screenings.

Full-Time Benefit Perks

• Health benefits start on the first of the month after hire.
• Medical, dental, and vision plans with sliding‑scale premiums.
• 100% coverage for preventive health services.
• HSA and FSA options available.
• Company‑paid life insurance and long‑term disability.
• 401(k) with contributions starting after 30 days:
  • 100% match on the first 4%,
  • Full vesting after 3 years.
• Access to exclusive employee discounts on travel, fitness, shopping, and more.
• Paid Time Off.