Medical Assistant/ Ward Clerk

BAKERSFIELD FAMILY MEDICAL GROUP, INC.; Tehachapi (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

BAKERSFIELD FAMILY MEDICAL GROUP, INC. seeks a Medical Assistant Ward Clerk to handle patient intake, scheduling, referrals, and back-office support in a clinic setting.

The role requires clinic-based MA training, BLS, venipuncture certification, and familiarity with NextGen/NextMD/EHR systems. The candidate will greet patients, manage multi-line calls, document vitals, assist with procedures, and ensure accurate vaccination data in CAIR while maintaining infection control standards and

Qualifications

• High school diploma or certificate required.
• Graduate from an accredited Medical Assistant Program.
• Medical Assistant Diploma/Certificate.
• Current BLS certification.
• Current venipuncture certification.
• Working knowledge of Appointment Scheduling.
• One-year experience in a physician's office or clinic preferred.

Responsibilities

• Greet patients courteously and manage front-desk interactions.
• Schedule appointments per physician/department guidelines.
• Process referrals and insurance information.
• Provide back-up reception support as needed.
• Maintain infection control procedures and PPE usage.
• Perform clerical tasks and manage NextGen/EHR workflow.
• Enter vaccination data on CAIR and update patient records.

Skills

Appointment scheduling

Patient interaction

EHR data entry

Medical assistant duties

Infection control

Education

High school diploma

Medical Assistant Program

MA Diploma/Certificate

Tools

NextGen MA Workflow

NextMD

CAIR

EZCAP

Job description

Under the direction of the Clinic Supervisor, this position is responsible for patient care in the clinic or ambulatory care setting, along with scheduling of appointments (if appropriate),managing tasks for providers, submission of referrals, and back-up reception, as needed. Medical Assistant/Ward Clerk perform administrative and clinical tasks to keep clinic operations running smoothly, such as the ability to access, understand, and process tasks and duties in the electronic medical records system. The Medical Assistant Ward Clerk must have HEDIS and I-Star knowledge and participation, and act under the supervision of the Clinic Supervisor. The Medical Assistant Ward Clerk must maintain adherence to policies, procedures and regulations of the Company and participate in an interdisciplinary and inter-facility approach to achieving the mission, philosophy, and goals of the Company. The Medical Assistant Ward Clerk will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.

1.1 Greet patients courteously, eye contact, smile.

1.3 Receive and process incoming call Able to handle multi-line telephones.

1.4 Schedule appointments in accordance with physician and/or department guidelines.

1.6 Be familiar with insurance contracts and unacceptable insurances, along with insurance benefits.

1.7 Schedule referral appointments according to protocol.

1.8 Ensure proper handling, administration, and documentation of all medication and vaccines as ordered by the provider.

1.9 Anticipate, assist, and perform procedures ordered by the provider.

1.10 Performs sterile technique setup and maintaining sterile field when necessary.

1.11 Competentinprocedures/servicesofferedintheCompanyClinics:

• Vital signs including orthostatic VS
• Ankle-Brachial Index
• Basic wound care and dressing changes.
• Eye Irrigation
• Electrocardiogram
• TB Skin Testing
• Visual Acuity Test
• Waived test kits (rapid strep test, urinalysis, etc.)
• Application of Durable Medical Equipment (DME)
• Pulmonary Function test
• Audiogram
• Overnight pulse oximeter monitoring

1.12 Responsible for following the Standard/Universal Precautions by hand washing, using PPE, basic knowledge infectioncontrol and medical waste management for clinic setting.

1.13 Responsible to "room" patients, do the intake notes, including vital signs and complete NextGen MA Workflow.

1.14 Responsible for managing the "tasks" that includes clearing tasks inbox daily, sending and receiving tasks.

1.15 Work as back-up reception.

1.16 Maintain and manage NextMD message retrieval and responses.

1.17 Handle complaints in a responsible and professional manner.

1.18 Maintain a clean work area.

1.19 Assist with submission of referrals for the providers as appropriate, utilizing online process when applicable.

1.20 Able to create and send tasks through EHR.

1.21 Take messages and answer them in a timely matter through EHR.

1.22 Stay current on NextGen and EZCAP updates.

1.23 Assist in flowing back-office patients with any clerical needs or follow up instructions.

1.24 Process all incoming correspondenceensuringthefollowingare completedprior to giving theprovider:must have patient's chart number,lastvisit,next visitdate,refillrequests,reports,results,paperwork,utilizing online process when applicable.

1.25 Understand the referral process and how to advise patients.

1.26 Knowledge of patient forms: OMV, physical, handicap placard, disability, etc.

1.27 Willact as theproviderliaisonfor patients, willanswercalls anddoall you cantoworkwith the providertoobtainananswer solution to their question.

1.28 Obtain approved prescriptions for the administration in the department.

1.29 Responsible for data entry and management of vaccinations on the CAIR website.

1.30 Administer medication as prescribed within scope of practice.

1.31 Initiate/participate in Code White, Code Blue, and Code Red situations as they arise within scope of practice.

1.32 Responsible for performing " nurse only" visits with appropriate documentation.

• Providers Signature

1.33 Responsible for updating health maintenance on all preventative reports:

• Eye Exam
• Mammogram
• Pap Smear

1.34 Responsibleto ensure allhospitalnoteshave beenretrievedpriortoappointment forprovider reviewon all EHR andHD's.

1.35 ResponsibleleforactivatingtheChainofCommandif there are abnormal vitalsigns which is to report toMD/providerimmediately.

1.36 Access EZ CAP to verify referrals and update appointments.

1.37 Responsibleforworking with Pharmacistat PhysiciansPlaza Pharmacy for ensuring prescriptions are correct andmedicationsareordered.

1.38 Responsible for working with referring providers to ensure prescriptions for patient medical administering are complete.

1.39 Other duties assigned by the supervisor.

Requirements

8.1 High school diploma/certificate required.

8.2 Graduate from an accredited Medical Assistant Program.

8.3 Medical Assistant Diploma/Certificate.

8.4 Current BLS certification.

8.5 Current venipuncture certification.

8.6 Knowledge of computers.

8.7 Working knowledge of Appointment Scheduling preferred.

8.8 One-year experience in a physician's office or clinic preferred.

The pay range for this position at commencement of employment is expected to be reasonably between $26.58 and $31.27. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.