Medical Assistant - Urgent Care West Monroe - PRN

Ochsner Health System; West Monroe (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Health System seeks a Medical Assistant to provide individualized patient care under supervision, in person and by phone. You will support patients and providers, document information, and help prepare for visits across diverse backgrounds and ages.

Ideal candidates have a high school diploma/GED and completion of a medical assistant program. BLS certification is preferred, with strong communication and interpersonal skills essential for success.

Qualifications

• High School Diploma or GED required.
• Completion of a formal medical assistant training program preferred.
• Experience handling confidential information in a fast-paced environment.
• Basic Life Support (BLS) certification preferred.

Responsibilities

• Supports patient and provider throughout the visit.
• Prepares patient and provider for the visit.
• Ensures patient questions are answered and room is prepared for next appointment.
• Provides excellent service via phone and in person.
• Completes patient registration and documents appropriately.
• Maintains clinical knowledge and credentials through ongoing development.
• Adheres to DOT, workplace drug/alcohol testing when applicable.

Skills

Clinical knowledge

Computer literacy

Verbal communication

Written communication

Interpersonal skills

Education

High School Diploma/GED

Medical Assistant program

Tools

EMR/EHR systems

Job description

This job provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. Assists in the delivery of health care services to patients of varied backgrounds and age and maintains positive relationships with patients and their families. Works effectively with fellow employees to ensure the efficient flow of patients throughout their visit, providing support to them as well as to the attending physician. Communicates via phone to ensure patient needs are met timely and accurately. Accesses company's data systems to document pertinent medical information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education Required

• High School Diploma/GED or equivalent

Preferred

• Completion of a formal medical assistant training program.

Work Experience Required

• Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications Required

• Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Handles other duties as assigned effectively and efficiently
• Meets the procedures of the Department of Transportation
• Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Physical Demand requirements are in excess of those for Light Work.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases.

The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference?

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

The Ochsner LSU Health System of North Louisiana provides healthcare to more than 140,000 patients across North Louisiana with 600,000 clinic visits annually. There are more than 20 locations, including North Louisiana’s onlyLevelITraumaCenter and Level II Pediatric Trauma Center at its acute care hospital, a newly renovated hospital with women's and children's servicesin Shreveport, La. and an acute care hospital in Monroe, La. designated as a LevelIII Trauma Center. Ochsner LSU Health has more than 4,200 employees that work alongside the Ochsner LSU Health Shreveport Physician Group of 950 physicians and residents in more than 65 specialties and subspecialties.