Medical Assistant, Urgent Care - Brookline

Mass General Brigham Medical Group, Inc.; Brookline (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Assistant to support clinical teams in providing exceptional patient care. In this dynamic role, you'll engage directly with patients, ensuring their comfort and addressing concerns while collaborating with healthcare providers. Your responsibilities will include taking vital signs, scheduling appointments, and assisting with various medical procedures. Join a team that values diversity and fosters an inclusive environment, where your contributions will make a significant impact on patient care and departmental quality initiatives. If you're passionate about healthcare and committed to excellence, this opportunity is perfect for you.

Qualifications

• 1+ years of direct Medical Assistant experience or medical fieldwork.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist healthcare teams with clinical and non-clinical patient services.
• Collect vital signs and manage patient flow efficiently.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Time Management

Medical Terminology Knowledge

Proficiency in EHR Systems

Ability to Take Vital Signs

Education

High School Diploma or Equivalent

Completion of Medical Assistant Training Program

Basic Life Support (BLS) Certificate

National Medical Assistant Certification

Tools

Electronic Health Record (EHR) Systems

Medical Office Software

Job description

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Essential Functions:
- Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
- Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in
the patient's medical record.
- Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
- Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
- Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
- Maintains inventory of immunizations and checks expiration dates.
- Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
- Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
- Performs other duties as assigned
- Complies with all policies and standards

Required:

• High School Diploma or Equivalent

• Minimum of 1 year of direct MA experience or medical fieldwork

Preferred:

• Completion of a formal medical assistant training program

• Basic Life Support (BLS) Certificate

• National Medical Assistant Certification preferred (from AAMA, AMT, NHA, or NCCT)

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills are essential for success in this position.

• Ability to prioritize tasks in complex and busy environments.

• Accuracy and attention to detail.

• Comply with all local, state, and federal privacy and confidentiality rules and regulations.

• Ability to take vital signs, manual blood pressure, collect blood samples, and other specimens.

• Comprehensive knowledge of medical terminology, procedures, and protocols.

• Proficiency in electronic health record (EHR) systems and medical office software.

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Managing one's own time and the time of others.

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.