Medical Assistant-Triage

Appone; Peoria (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

7 company paid holidays

Medical coverage from $25 per paycheck

Supplemental coverage options

Paid time off

Paid sick time

Employee assistance programs

Job summary

Cardiac Solutions in Peoria, AZ is seeking a skilled triage specialist for a call-center, non-patient facing role. You will handle incoming patient concerns, route phone notes, and process renewals in a fast-paced environment.

The role requires excellent customer service, HIPAA knowledge, and familiarity with cardiac medications. A Medical Assisting program and cardiac office experience are highly preferred, with full-time schedule in Peoria.

Qualifications

• Minimum of one year cardiac experience in a medical office or health care field preferred.
• Minimum of 1 year of centralized triage medical office or healthcare setting strongly preferred.
• Completion of an accredited Medical Assisting Program or equivalent.
• Excellent customer service skills and medical terminology required.

Responsibilities

• Follows Triage Protocols, policies, and procedures to include answering and routing phone notes.
• Processes and completes all daily items/tasks (phone notes, voicemails, emails, flags, refills, etc.).
• Sort and process all documents assigned to triage department.
• Review all Rx renewals daily for any unmatched patients.
• Creates and routes all cardiac and dental clearance requests as appropriate.
• Other duties as assigned per the need of the organization and within scope of position.

Skills

Critical thinking

MS Office

HIPAA

Office workflows

Confidentiality

Multi-tasking

Fast-paced

Teamwork

Telephone systems

Education

Accredited Medical Assisting Program or equivalent

Tools

Multiline telephone system

Job description

The leading cardiology group in the West Valley is expanding and looking to add valuable and skilled team members to our comprehensive and long-standing Practice.

Cardiac Solutions provides a personalized, team-oriented approach to patient care by promoting wellness through education, innovation, and technology. We offer intensive educational opportunities for patients through our disease management clinics and employ a multidisciplinary approach. All team members play a vital role in providing our patients with tailored care and support services. Our focus helps to prevent the progression of heart disease and minimize hospital admissions for our patients.

• Competitive wages
• Monday – Friday for most positions
• 7 Company Paid Holidays*
• Employee Medical coverage option as low as $25.00 per paycheck*
• Supplemental coverage options to include Life/AD&D, Short-Term, Long-Term, Critical Illness, Hospital, Accidental*
• Paid Time Off*
• Paid Sick Time
• Employee Assistance & Discount Programs

*Available to full-time, regular employees* - ** Restrictions may apply **

POSITION SUMMARY:

This position is responsible for triaging all incoming patient concerns as defined within department protocols and guidelines. This is role is in a call center environment and is a non-patient facing role.

ESSENTIAL JOB DUTIES:

• Follows Triage Protocols, policies, and procedures to include answering and routing phone notes.
• Processes and completes all daily items/tasks. (phone notes, voicemails, emails, flags, refills, ect.)
• Sort and process all documents assigned to triage department.
• Review all Rx renewals daily for any unmatched patients.
• Creates and routes all cardiac and dental clearance request as appropriate.
• Other duties as assigned per the need of the organization and within scope of position.

Position Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Must have critical thinking skills and be able to provide information and recommendations based on common knowledge.
• Knowledge of Microsoft Office products.
• Knowledge of HIPAA regulations.
• Knowledge of business office procedures.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to multi-task.
• Ability to work in a fast paced-environment and work well under pressure.
• Ability to work effectively with others.
• Skill in keyboard typing and use of multi-line telephone system.

EDUCATION AND/OR EXPERIENCE:

• Minimum of one (1) year cardiac experience in a medical office or health care field preferred.
• Minimum of 1 year of centralized triage medical office or healthcare setting strongly preferred.
• Completion of an accredited Medical Assisting Program or equivalent.
• Excellent customer service skills.
• Medical terminology required.
• Detail oriented.
• Familiarity with cardiac medications and procedures preferred.
• Excellent verbal and written communication skills.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following physical/work environment functions apply:

• Sit for an extended period of time, stand, walk, talk or hear
• Type, utilizing a computer keyboard and mouse
• May lift up to 25 lbs
• Utilize a multiline telephone system
• May need to assist patients by assessing the situation and providing or seeking in office or outside assistance while exercising appropriate body mechanics.

Full-Time/Part-Time Full-Time

Shift Days

Travel Requirements

Exempt/Non-Exempt Non-Exempt

Location Peoria Office

About the Organization

Cardiac Solutions is a medical, physician-owned business that provides a comprehensive range of cardiac health services to the general public and referred patients. Founded in 1984 by Dr. Joseph Caplan, our clinics have established a solid reputation for innovative cardiology treatments and personalized cardiovascular care. We are proud of our status as the West Valley's leading cardiology team, specializing in YOUR total heart care. Our board-certified cardiologists always put your treatment and care first, allowing you to have the peace of mind knowing that your heart is in good hands.
With our intensive educational opportunities through nurse-directed clinics, we help prevent the progression of heart disease by offering extensive cardiology testing. Our main goal is to avoid hospital admissions by accurately diagnosing and treating cardiac problems at the earliest possible stage. During this process, you not only build a relationship with your physician, but with the many members of our TEAM, all of whom are focused on YOUR heart health.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.