Medical Assistant Team Lead

LE045 PMR Illinois Holding, LLC; Evergreen Park, Ashburn (IL, VA); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

ChenMed LLC is hiring a Lead, Care Promoter in Illinois to perform Medical Assistant duties and lead non-licensed staff. The role acts as a liaison between management and staff, handling clinical and administrative tasks to ensure smooth center operations.

The incumbent provides patient instructions per physician orders, helps maintain schedules, and supports care delivery in a fast-paced ambulatory setting while focusing on high-quality care and customer service.

Qualifications

• High school diploma or GED required.
• Graduation from a nationally accredited Medical Assistant program and MA certification required.
• Minimum of 5 years Medical Assistant work experience in hospital or clinic setting required.
• BLS for Healthcare Providers required.
• EMR system experience is preferred.

Responsabilités

• Lead Care Promoters and other clinical staff, ensuring task accuracy.
• Monitor team performance and provide feedback to Center leaders.
• Manage and monitor team member schedules.
• Provide medical assistant care following established standards and practices.
• Prepare exam rooms for patients with necessary tools and equipment.
• Assist physicians and clinicians in the ambulatory setting.
• Liaise with staff to identify efficiencies in operations.
• Keep management informed of personnel issues.
• Assemble and manage patient medical records before and after visits.
• Input patient charges into the system and resolve customer-service issues.
• Ensure smooth flow of patients from check-in to exam rooms.
• Coordinate lab specimen sending and transportation.
• Obtain and record vital signs and immunization data when appropriate.
• Perform other duties as assigned.

Connaissances

Leadership

Clinical skills

Communication

Organization

Multitasking

Confidentiality

Microsoft Office

English fluency

Travel up to 20%

Formation

High school diploma or GED

MA program graduation and certification

5 years MA experience

BLS for Healthcare Providers

EMR experience preferred

Outils

EMR system

Description du poste

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Lead, Care Promoter is required to perform all duties of the Medical Assistant and also functions as the resource person to the non-licensed staff. The incumbent in this role acts as a liaison between management and staff. He/She possesses a variety of clinical and administrative skills which include: providing appropriate patient instructions per physician orders, maintaining appointment schedules receptionist, registration duties, medical history data collection, etc., to ensure smooth center operations. The Lead, Care Promoter assists in some practices with patient care providing first level counseling to staff. This is a healthcare and leadership-focused position working directly with patients and their families, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Leads Care Promoters and other clinical staff, ensuring the completeness and accuracy of all tasks.
• Monitors team performance, identifies any issues and provides Center leaders with feedback.
• Manages and monitors team member work schedules
• Provides appropriate medical assistant care to patients following established standards and practices.
• Prepares exam rooms for patients ensuring all necessary medical tools and equipment are present and functional.
• Assists physicians and clinicians in the ambulatory setting.
• Liaises with medical and leadership staff to identify efficiencies in the facility’s operations.
• Keeps management apprised of early personnel issues.
• Assembles patient medical records prior to provider receiving the record.
• Disassemble patient medical record after patient visit and inputs and post patients charges into system.
• Addresses/resolves any customer-service issues.
• Ensures proper flow of patients/doctors from check-in area to patient exam rooms.
• Facilitates processes and procedures related to screening of walk-in patients
• Ensures proper handling, documentation and transmission of phone calls and telephone messages.
• Ensures accuracy of medications provided to patients.
• Inspects pharmacy log and inventory.
• Ensures accurate indexing of all paperwork.
• Leads, monitors and handles deliveries and invoices for medical products.
• Monitors waiting time report.
• Checks over patient schedules for transportation pickup.
• Discharges patients in accordance with physicians’ orders.
• Inspects crash cart on a weekly basis.
• Coordinates sending out of lab specimens.
• Acquires reports from hospitals and urgent care centers for incoming patients.
• Other duties and responsibilities may include: Obtains and records: Vital signs Time in/date Weight Medication profile Immunization record Allergies Chief compliant Signature/initials where appropriate Prepares patient prior to provider examination Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of ChenMed Medical products, services, standards, policies and procedures
• Knowledge and understanding of all applicable laws and regulations and ChenMed’s philosophy, policies, procedures, and standards
• Superior knowledge and skill in standard medical assistant intake procedures, including but not limited to: taking patient vitals and obtaining and documenting blood and other specimen samples for laboratory work
• Superior leadership, clinical, conflict resolution, communication and problem solving skills
• Excellent verbal communication skills
• Good organizational and prioritization skills.
• Ability to remain calm in stressful situations
• Ability and willingness to provide extraordinary customer service in all patient, customer and family member interactions.
• Ability to operate successfully in a fast-paced, ever-changing environment
• Astute ability to maintain professional conduct and confidentiality in the care of patients
• Ability to effectively communicate and work with doctors, patients and others in a professional and courteous manner
• Ability to pay close attention to detail and to ensure accuracy of reports and data
• Keen ability to manage multiple processes and effectively lead a team of Care Promoters and other clinical staff
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 20% of the time
• Spoken and written fluency in English required, bilingual a plus

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• Graduation from a nationally accredited Medical Assistant program and MA certification from a nationally recognized association required
• A minimum of 5 years Medical Assistant work experience in hospital or clinic setting required
• BLS for Healthcare Providers required
• EMR system experience is preferred
• Experience working with geriatric patients is a plus

PAY RANGE:

$20.2 - $28.83 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Who We Are

ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors.

Our vision To positively change American healthcare through primary care innovation for the neediest populations.

Our mission To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience.

We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability.

Our patient promise You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.