Medical Assistant Supervisor- Dallas Presbyterian

Texas Oncology; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texas Oncology is seeking a Medical Assistant Supervisor to oversee the MA department at the Dallas Presbyterian site. This full-time role runs Monday–Friday, 8:30am–5pm, with no weekends, calls, or major holidays.

You will manage MA staff, coordinate workflows, and ensure accurate patient data collection, while supporting physicians and maintaining clinic operations.

Qualifications

• High school diploma or equivalent is required.
• Certified Medical Assistant (CMA) certification is required.
• Minimum seven years experience as a medical assistant or nursing assistant.
• Two years of prior lead or supervisory experience is required.
• Phlebotomy experience is preferred.
• Current CPR certification is required.
• Certified Medical Assistant credential is required.

Responsibilities

• Onboards and trains new Medical Assistants and completes staff performance appraisals.
• Directs daily workflows of MA Lead and MR Sr roles.
• Develops junior MA staff through instruction and knowledge sharing; serves as escalation point.
• Assigns Medical Assistants to work with specific physicians according to schedules and patient care needs.
• Creates and maintains the work schedule for medical assistants and provides coverage for leaves and absences.
• Escorts patients between lab, exam room, and physician offices as needed.
• Records patient data prior to visits (vital signs, height, weight, allergies, medications).
• Obtains and verifies required patient records and ensures chart accuracy.
• Maintains patient files and assists in supervision of Medical Assistants and other staff.

Skills

Lead or Supervisory experience

Phlebotomy experience

CPR certification

Education

High school diploma or equivalent

Certified Medical Assistant (CMA)

Certificate of graduation from an accredited Medical Assistant program

Job description

Overview

Texas Oncology is looking for a Medical Assistant Supervisor to join our team! This position will support the Dallas Presbyterian location. This is a full-time Monday - Friday (hours 8:30am-5pm) position with no weekends, call, or major holidays.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team and grow in your career with Texas Oncology! Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Medical Assistant Supervisor do?

Oversees the Medical Assistant department/staff, treatment rooms, and exam areas while facilitating smooth and efficient patient flow. Directs the coordination of daily room assignments and scheduling of Medical Assistants to assist Physicians. With minimal upline direction, assists with patient care services, i.e. vitals, assessments and procedures. Monitors Physician's schedule to recognize coverage issues and assigns personnel as appropriate. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities:

• Onboards and trains new Medical Assistants and completes MA staff performance appraisals.
• Directs daily workflows of MA Lead and MR Sr roles
• Responsible for development of junior level MA staff through instruction and knowledge share. Serves as an escalation point for clarification and/or resolution for staff, patients, and Physicians.
• Assigns Medical Assistants to work with specific physicians according to schedules and patient care needs.
• Creates and maintains the work schedule for medical assistants and provides coverage for TOWP/Sick calls. Also, is responsible for time and labor administration of MA’s
• Escorts patients from the lab to the exam room, the physician's office, or the treatment room as appropriate.
• Records patient data prior to each physician visit, including but not limited to: vital signs, height, weight, allergies, and medication changes. Obtains all necessary patient records as required by the physician.
• Verifies presence of consent prior to treatment or procedures.
• Collects data and obtains pertinent medical information for referral to the physician. Directs patients from the exam room or physician's office to the next appropriate station, i.e. treatment room or appointment desk.
• Prepares and stocks exam rooms, orders supplies as needed and maintains/controls drug samples. Assists physicians with exams and procedures as requested.
• Delivers patient education including but not limited to distribution of education literature, follow up instructions, etc. Performs lab procedures and processing of lab specimens as needed.
• Files all labs and outside reports accurately and as needed. Obtains blood specimens from peripheral sites as needed and in accordance with OSHA standards and universal precautions.
• Administers subcutaneous and intramuscular injections, including but not limited to, hormones and biological growth factors.
• Maintains all exam room disinfection protocols. Maintains all chemo room and procedure room disinfection protocols.
• Answers incoming patient telephone calls for referral to nurse/pharmacist or physician. Phones in prescriptions and makes other patient calls as directed by physicians or RN.
• Obtains new patient records and previous test results, x-rays, scans, etc.
• Informs physician of patient reschedules and no shows. Maintains physician's scheduling templates and other miscellaneous appointments and meetings. Assists physician with administrative and maintenance of files.
• Maintains patient files and records as appropriate. Assists in the supervision of Medical Assistants and other non-licensed patient care providers as needed.

Qualifications

The ideal candidate for the Medical Assistant Supervisor will have the following background and experience:

• High school graduate or equivalent.
• Certificate of graduation from an accredited program for Medical Assistants required.
• Minimum of seven years experience as a medical assistant or nursing assistant in a hospital or clinic setting.
• Two (2) years previous Lead or Supervisory experience required.
• Phlebotomy experience preferred.
• Current CPR certification required.
• Certified Medical Assistant required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.