Medical Assistant Supervisor - Clinical

Center for Neurosciences; Tucson (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

NEUROLOGICAL ASSOCIATES OF TUCSON PC seeks a nonexempt professional to manage day-to-day MA workflow and training under the Director of Operations. You will ensure adherence to clinical protocols and deliver courteous, accurate patient service while supporting physicians in patient care.

You will supervise MA staff, contribute to workflow improvements, and help maintain HIPAA compliance and care quality in a fast-paced clinic.

Qualifications

• High school diploma or GED; MA certification required.
• Minimum two years in a medical facility as a medical assistant.
• Current CPR certification and MA certification.

Responsibilities

• Fulfills patient care for assigned physician and areas as needed.
• Develops and monitors clinical and administrative workflows.
• Checks accuracy of MA work and communicates corrections.
• Serves as resource for staff on clinical protocols.
• Participates in quality improvement processes.
• Coordinates staff schedules with management and supports training.

Skills

Medical staff training

Documentation

Clinical assistance

Interpersonal diplomacy

Patient education

Education

High school diploma or GED

Medical assistant certification

Job description

Job Details

Job Location: NEUROLOGICAL ASSOCIATES OF TUCSON PC - TUCSON, AZ 85718

Position Type: Full Time

General Summary: A nonexempt position responsible for day-to-day work flow and training of medical assistants as assigned by the Director of Operations. Resource for questions concerning clinical protocols. Provides excellent customer service in a timely, accurate, courteous and professional manner. Provides information to patients so they may fully utilize and benefit from the clinical services. This position is equally responsible for performing a variety of clinical duties including assisting physicians with patient care.

Essential Job Responsibilities

• Fulfills patient care responsibilities for assigned physician and/or other areas as needed.
• Works in conjunction with manager developing and monitoring processes relative to medical and administrative patient care.
• Checks accuracy of work performed by the medical assistants and tactfully communicates any needed corrections.
• Resource for medical assistants and other departments regarding the clinical protocols.
• Participates in quality improvement processes.
• Respects/promotes patient rights and responds appropriately to emergencies.
• Shares problems relating to patients and/or staff with immediate supervisor.
• Consults with the immediate supervisor about any system problems.
• Communicates to appropriate staff any patient concerns/issues related to patient care.
• In conjunction with manager, coordinates staff schedules to meet changing workload needs.
• Participates in the hiring, supervision and evaluation of assigned staff.
• Provides professional and technical support to staff.
• Adheres to all meaningful use workflows and helps ensure staff compliance.
• Participates in the implementation and evaluation of training, orientation and education programs.
• Provides operational support to the organization in the absences of the Medical Assistant Supervisor – Ancillary Services and/or Director of Operations.
• Supports quality of care by maintaining clinic standards of care while adhering to requirements of governing agencies. Monitors staff for compliance and discusses any noncompliance issues with direct supervisor.
• Works as a productive member of the team helping co-workers as needed and/or assigned.
• Performs all medical assistant duties and covers for medical assistants as needed.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or general equivalency diploma (GED), medical assistant certification from an accredited institution.

Experience: Minimum two years of recent experience working in a medical facility as a medical assistant or any equivalent combination of experience, training and/or education approved by the Operations Manager and/or Human Resources.

Other Requirements: Must possess a current CPR certification. Current certification as a medical assistant.

Performance Requirements

Knowledge

• Knowledge of health care field and medical practice protocols/procedures.
• Knowledge of HIPAA Privacy and Security rules.
• Knowledge of specific assisting tasks related to medical practice.
• Knowledge of information that must be conveyed to patients and families.
• Knowledge of human resources management principles.

Skills

• Skill in applying quality assurance techniques.
• Skill in training staff, both new staff members and existing staff.
• Skill in documentation of patient care including reviewing for accuracy and completeness.
• Skill in performing medical assistance tasks appropriately.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding patient education needs by effectively sharing information with patients and families.

Abilities

• Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
• Ability to appropriately determine the urgency of a patient problem and communicate the information to the physician and/or management.
• Ability to communicate clearly with different levels of the organization.
• Ability to analyze medical records and documentation and identify problem areas.
• Ability to learn and retain information regarding patient care procedures.
• Ability to multitask and handle various priorities in a flexible, rapidly changing environment.
• Ability to work cooperatively with other department staff in an appropriate timeframe.
• Ability to effectively articulate information and respond to questions.
• Ability to relate to and work well with a diverse community population.
• Ability to work under pressure.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.

Equipment Operated

Standard medical and office equipment, which includes computerized health information management system for medical records, etc.