Medical Assistant Supervisor

Saban Community Clinic; Los Angeles (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage

Dental coverage

Vision coverage

Employer matching retirement plan

Paid time off

Holiday closure

Job summary

Saban Community Clinic in Los Angeles, CA is seeking a Supervisor for Back Office Medical Assistants. The role oversees MA staff at multiple sites, with an hourly salary range of $29.61–$34.00 and duties spanning scheduling, training, and performance management.

The candidate will provide direct patient care when needed, ensure patient-centered service, and maintain compliance with safety and privacy rules.

Qualifications

• High school diploma or GED.
• Completed Medical Assistant program, CMA or LVN certification preferred.
• 4+ years experience as a medical assistant in healthcare.
• 2+ years in senior/lead supervisory role in outpatient setting.
• Bilingual in Spanish, Korean or Russian preferred.

Responsibilities

• Provide direct supervision to back office medical assistants including recruiting, training, onboarding, and performance management.
• Create daily/weekly/monthly MA clinic schedules; coordinate with Clinic Manager for staffing.
• Deliver corrective actions in consultation with HR.
• Monitor in-basket messages for MA pools to ensure timely completion.
• Provide direct patient care as needed and ensure patient-centric service.
• Uphold safety, infection control, and privacy regulations (HIPAA).
• Collaborate with Clinic Operations Manager to mentor MAs and schedule training.
• Assist with training across departments and ensure policy enforcement.

Skills

Leadership

Staff supervision

Medical terminology

HIPAA knowledge

EMR proficiency

Education

Medical Assistant program

Medical Assistant certification

LVN certification

Tools

EMR systems

Job description

Job Details: Job Location: 137 N. Virgil Ave - Los Angeles, CA 90004, Salary Range: $29.61 - $34.00 Hourly, More than a job. A chance to make a difference.

This role will supervise back office MA's at 137 N Virgil Ave, 90004 and 6043 Hollywood blvd, 90028

At Saban Community Clinic, we believe healthcare is a right, not a privilege. Every day, our team provides compassionate, high-quality care to underserved communities while building healthier lives and stronger neighborhoods. If you're looking for meaningful work, a supportive culture, and the opportunity to create lasting impact, we'd love to meet you.

Benefits and Perks:

• Free Medical coverage options We cover all out of pocket expenses!
• Chiropractor/Acupuncture covered at 100% in-network
• HMO and PPO Dental coverage options
• Vision
• Weekend Shift Differential Pay
• 403(b) retirement plans with employer matching
• Generous paid time off including 1-Week Holiday closure for Christmas & New Years!
• Competitive Wages & Annual Merit Increase

Duties and Responsibilities:

• Provide direct supervision to the back office (medical assistant) staff including recruiting, training, onboarding, and performance management.
• Responsible for creating daily, weekly, and/or monthly medical assistant clinic schedules and working with the Clinic Manager and other Medical Assistant Supervisors for finding staff coverage when needed.
• Document and deliver corrective actions and/or counseling sessions in consultation with Human Resources.
• Actively monitors, participates and ensures the In-basket messages for medical assistant pools are completed timely.
• Must be able to provide direct patient care, as needed, performing all required tasks of a medical assistant staff.
• Implement the organization's customer service mandate and ensure staff delivers a patient centric experience while upholding all applicable rules and regulations of a safe and fast-paced workplace.
• Ensures adherence to emergency procedures, codes and drills and infection control procedures.
• Participates in both external and internal audits, including chart audits.
• Work collaboratively to support patient flow throughout the clinic and escape issues, as appropriate, to the Clinic Operations Manager.
• Collaborates with the Clinic Operations Manager to provide guidance, training, and mentorship to medical assistants to enhance their skills and competencies.
• Monitors strict adherence to universal precautions as established by the Center for Disease Control and Prevention.
• Actively participates in working with the Clinic Operations Manager and HR to create training schedule for all incoming Medical Assistants, including. cross training for other departments, to ensure organizational policies are applied consistently and fairly.
• Perform a variety of clerical tasks, such as answering and directing calls and correspondence (grievance/patient complaints), arranging meetings, scheduling appointments, all while adhering to the clinics policies and regulations.
• Support the incident management process and de-escalation of patient/team situations to ensure a safe working environment and patient experience.
• Responsible for ensuring all staff are adhering to the clinical competencies.
• Provide support during absences, crisis situations or heavy workloads, including other sites.
• Other responsibilities as assigned by Clinic Operations Manager and/or upper leadership.

Position Requirements:

• High school diploma or General Educational Development (GED) Certificate required.
• Completed a Medical Assistant program, be a certified Medical Assistant or have an active LVN Certification
• At least four (4) years experience as a medical assistant in a healthcare setting
• At least two (2) years of experience in a senior/lead/supervisory role within an outpatient/ambulatory clinical setting.
• Bilingual skills (writing and verbal) in Spanish, Korean or Russian, preferred.
• Active BLS Certification required
• Certified in Phlebotomy, strongly preferred
• Site audit experience, preferred.
• Proficiency in using electronic medical records (EMR systems and office productivity
• Proven experience as a medical assistant with demonstrated leadership abilities.
• Excellent organizational and time management skills, with strong attention to detail.
• Strong communication and interpersonal skills, fostering effective teamwork and collaboration.
• Knowledge of medical terminology.
• Understanding of privacy regulations, including HIPAA,
• Be able to communicate effectively and courteously, with cultural sensitivity; both with staff and patients.
• Fluent in another language such as Spanish, Armenian or Korean
• The flexibility to deal effectively with changes in work schedules and be able to travel from site to site.

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. Saban is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Saban Community Clinic will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you

About Us:

Since 1967, Saban Community Clinic has been dedicated to the belief that healthcare is a right, not a privilege. We provide affordable, high-quality medical, behavioral health, and dental care to all, regardless of income or immigration status.

Our diverse and inclusive workplace reflects the communities we serve, and we are proud to be an Equal Opportunity Employer. Together, we are building healthier communities and transforming lives through compassionate care.

Join us and be part of a mission-driven team making a lasting impact every day.

amic team to help build healthier communities and make a difference in our patient's lives!