Medical Assistant Supervisor

AAPC; Des Moines (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health coverage

Generous PTO & holidays

401(k) with employer match

Job summary

HealthPoint is seeking a Back Office Supervisor to oversee daily operations in our clinic. You will coordinate staffing, ensure policy adherence, and lead a team of Medical Assistants in a compassionate, high-quality care setting.

The role requires completing an accredited Medical Assistant program and maintaining WA MA certification, with strong Microsoft Office and EHR skills. This is a full-time, on-site position within Washington state.

Qualifications

• Certificate from an accredited Medical Assistant program.
• Active Washington State Medical Assistant Certification, or an Active Washington State Interim Certification.
• Maintain current certification/licensure as a Medical Assistant in WA.
• Proficient with Microsoft Office, including Excel and Outlook, and EHR systems.

Responsibilities

• Oversee daily back office operations and staffing for clinic.
• Hire, coach, and develop Back Office staff; provide performance management.
• Ensure adherence to clinical processes and policies; lead meetings and projects.

Skills

Leadership

Office software

EHR experience

Education

Medical Assistant certification (WA)

Active WA Medical Assistant Certification (or Interim)

Tools

Microsoft Excel

Microsoft Outlook

Electronic Health Records (EHR)

Job description

Salary range: $30.55 to $46.75 per hour

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Responsible for oversight and supervision of daily back office medical center operations, ensuring implementation and compliance with all HealthPoint policies and procedures.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Responsible for new employee orientation, training, and shadowing of all Back Office staff. Provide oversight
• and coordinate daily assignments to ensure efficient back-office operations and completion of required duties.
• Responsible for hiring, performance management, recognition, and training of all Back Office staff. Also responsible for providing guidance, coaching, counseling, conflict resolution, employee relations, and career development of Back Office staff by providing effective leadership. Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Responsible for maintaining time keeping records and establishing and maintaining daily staffing levels of Back Office staff to ensure appropriate coverage for clinic
• Establish priorities and guidelines for maintaining efficient and expedient workflow for the medical center back office, keeping Health Center Management advised of potential problem areas and recommending/implementing solutions as appropriate.
• Responsible for implementation and adherence to clinical processes and procedures based on Medical Practice Standing Order policies established by HealthPoint.
• Monitoring and ensuring adequate stocking of supplies, including ordering of all equipment and back-office pharmaceutical, medical and laboratory supplies and patient education materials.
• Responsible for vaccine management and reporting, upholding rules as described by HealthPoint and Public Health policies and procedures.
• Facilitate site Medical Assistant meetings, in-service meetings, and staff meetings; attend and participate in MA Supervisor meetings, organizational committees and task force activities as required.
• Coordinate patient tracking including, but not limited to, pap smears, immunizations, and laboratory
• Monitor and confer with Health Systems Administrator to ensure clinic equipment is functioning properly and maintain repair, maintenance, and calibration schedules.
• Must perform all duties required of HealthPoint Medical Assistants at expected performance levels.
• Maintains good attendance, is punctual and works full scheduled shift as a condition of employment.
• Demonstrates respectful, professional, appropriate behavior and leadership ability that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Participate in HealthPoint collaborative to improve patient care.
• Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Facilitate communications among the Back Office staff regarding procedures, changes, clarifications, and distribution of pertinent materials.
• Other duties as assigned.

Must have's you'll need to be successful:

• Certificate from an accredited Medical Assistant program.
• Must possess an Active Washington State Medical Assistant Certification, or an Active Washington State Interim Certification.
• Maintain current certification/licensure as a Medical Assistant in the state of Washington.
• Demonstrated operating knowledge of computers. Intermediate level ability with Microsoft Office, including, Excel and Outlook and electronic health records experience required.

If you know about the following it's a plus:

• Three (3) plus years of Medical Assistant experience in a medical care setting, ambulatory medical care setting preferred. Supervisory experience in medical setting preferred.
• Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients. Ability to work with patients and interpreters to communicate information.
• Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Must possess the ability to problem solve, think independently, and understand consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.

Benefits-eligible employees enjoy:

Comprehensive health coverage - Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.

• Financial wellbeing - Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match.
• Time to recharge - Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge.
• Well-being resources - Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance.
• Career development - Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization.

Join a team that is committed to improving health equity while making a lasting difference in the lives of our patients, our communities, and one another.

Immunization Requirements

As a condition of employment, all new hires must provide proof of required vaccination and/or immunity for:

• COVID-19 - HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.
• MMR (Measles, Mumps, Rubella)
• Varicella
• Annual Influenza
• TB QuantiFERON Gold titer draw

Employees working in a HealthPoint clinic must also provide proof of:

• Tdap vaccination (within the last 10 years)
• Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens)

Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost.

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.