Medical Assistant - Specialty Care - Quincy

3M HEALTHCARE; Quincy (MA); On-site; USD 31,684 - 37,195; Full time

Job summary

Tufts Medicine is seeking an experienced Medical Assistant to support outpatient clinical operations. The role involves preparing patient rooms, taking vitals, collecting specimens, and assisting physicians with procedures to ensure smooth patient flow and accurate charting.

The position requires a high school diploma, MA certification, and BLS. Prior MA experience and EMR system familiarity (EPIC) are preferred. Some immunization administration and satellite-site coverage may be required.

Qualifications

• High school diploma or equivalent.
• Medical Assistant Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Basic Life Support (BLS) Certification OR obtain within three (3) months.
• 0 – Less than Two (2) years of Medical Assistant experience.

Responsibilities

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Exercises a high degree of customer service in all interactions with patients, internal and external customers.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patient to exam room and prepares patient for provider visit.
• Ensures patient and personal safety and completes fall risk assessments.
• Prepares exam room for each patient in accordance with needs of visit.
• Assists with physical exams, treatments and procedures as necessary.
• Performs vital signs and records patient data.
• Performs collection of specimens and/or ensures supplies are ready for provider.
• Performs Point of Care Testing as ordered (e.g., Urine dips, HCG, Strep A, Hgb A1c, glucose).
• Performs quality control checks on equipment.
• Assists with arranging diagnostic testing and procedures under direction of nurse/physician.
• Assist with patient billing by ensuring CPT codes and diagnoses are documented.
• Scans outside paperwork into EMR.
• Manages referrals and prior authorizations as requested by provider.
• Stocks and rotates medical supplies; monitors inventory and expiration dates.
• Participates in unit quality improvement projects; provides administrative support.

Skills

Customer service

EPIC

Communication

English proficiency

Medical terminology

HIPAA compliance

Education

High school diploma

Medical Assistant Certification

Tools

EPIC

Job description

Job Profile Summary

This role focuses on providing medical and clinical support services to patients. It includes preparing patient rooms, escorting patients to rooms, taking vitals and documenting patient information; assisting physicians with procedures; and educating patients on specimen collection. The role also performs clerical or administrative duties in support of clinical operations. This is a clinical technologist role that requires specialized knowledge or skills gained through vocational education, training, and experience, commonly applied to patient care and/or scientific/laboratory jobs. The position is an experienced-level role that requires basic knowledge of job procedures and tools obtained through work experience and vocational or technical education. The individual works under moderate supervision, handling routine problems but may sometimes require interpretation or deviation from standard procedures and must communicate information that sometimes requires explanation or interpretation.

Job Overview

Under general supervision of licensed personnel, the position is responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting. It functions as a patient liaison through both clinical and administrative responsibilities, playing an important role in the revenue cycle process, clinical operations, and patient experience. The individual responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; and assists with patient care as warranted and within their scope of practice. May administer immunizations as clinic needs arise.

Job Description

Minimum Qualifications

• High school diploma or equivalent.
• Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Basic Life Support (BLS) Certification OR obtain within three (3) months.
• 0 – Less than Two (2) years of Medical Assistant experience.

Preferred Qualifications

• Two (2) years of Medical Assistant experience.
• Bilingual.
• Experience with electronic medical record systems.

Duties and Responsibilities

1. Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources (e.g., early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
2. Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data.
3. Exercises a high degree of customer service in all interactions with patients, internal and external customers.
4. Provides a safe, comfortable, and clean environment for patients and families.
5. Escorts patient to exam room and prepares patient for provider visit. This may include pediatric, adult, or geriatric patients. Checks to ensure patient comfort, privacy, and safety.
6. Ensures patient and personal safety. Completes a fall risk assessment. May sit with a patient who needs monitoring.
7. Prepares exam room for each patient in accordance with needs of patient’s visit.
8. Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
9. Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient.
10. Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
11. Performs Point of Care Testing (POC) as ordered including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
12. Performs quality control checks on equipment.
13. Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician.
14. Assists with patient billing by ensuring CPT codes, diagnosis codes and all supplies and procedures are indicated on charting.
15. Ensures outside paperwork is scanned into patient’s electronic medical record.
16. Processes and tracks referrals and prior authorizations as requested/ordered by provider. Notifies provider of patient requests for referrals and prescription renewals.
17. Stocks, maintains and rotates medical supplies in clinic rooms daily according to clinic demands. Monitors expiration dates. Monitors medical supply inventory for clinic and orders medical supplies as needed.
18. Participates in unit specific quality improvement projects i.e. hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
19. Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
20. May administer immunizations as needed.
21. May be asked to cover satellite locations.

Physical Requirements

1. Occasional lifting of 30-35 pounds and turning of patients.
2. Prolonged standing and walking.
3. Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
4. Exposure to infectious disease and possible carcinogenic chemicals.
5. Exposure of blood-borne pathogens.
6. Requires fine manual dexterity to lift and maneuver patients.
7. Requires visual and aural acuity necessary to monitor patient care.

Skills & Abilities

1. Demonstrates organizational skills and attention to detail. Ability to prioritize work and complete tasks in a timely manner.
2. Works independently and accurately with excellent follow-through.
3. Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software and the ability to navigate through electronic medical record systems.
4. Ability to read, write and spell in English to ensure accurate message taking and documentation.
5. Good interpersonal skills.
6. Knowledge and ability to use universal precautions and knowledge of patient handling.
7. Knowledge of EPIC.
8. Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Includes: Knowledge of growth and development; ability to interpret age specific data and response to care; and provide age specific communication.
9. Maintains sensitive and confidential patient information according to HIPAA.
10. Capability to make decisions to ensure patient safety and promote quality patient care.

Compensation and Benefits

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range

$23.00 - $26.91