Medical Assistant Scheduler- Hem/Onc Clinic- Baton Rouge

Ochsner Clinic Foundation; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ochsner Health in Baton Rouge, LA is seeking a skilled Scheduling Specialist to manage the surgical scheduling process using Epic Optime and to coordinate with surgeons and clinics. You will handle provider documentation, ensure accurate payroll data, and support department operations.

The role requires 5 years of scheduling experience, BLS certification, and strong communication and organizational skills to provide excellent patient service and maintain compliance with privacy and regulatory

Qualifications

• HS diploma or equivalent required; completion of a formal medical assistant training program.
• Minimum 5 years of scheduling and clinical experience; ambulatory surgery scheduling preferred.
• BLS certification required by the American Heart Association.

Responsibilities

• Schedules patients using Epic Optime and community hospital workflows.
• Supports provider/physician with documentation throughout the patient encounter.
• Maintains daily operation of the department.
• Trains and educates scheduling staff and other medical assistants.
• Provides excellent customer service by returning and documenting calls with patients.
• Adapts to change, participates in professional development, maintains clinical knowledge and credentials.
• Ensures patient privacy and communicates respectfully with diverse populations.
• Performs other related duties as required.

Skills

Vital signs

Medical terminology

Computer proficiency

Verbal and written communication

Interpersonal skills

Analytical skills

Independent work

Organization skills

Flexible schedule

Education

High school diploma or equivalent

Formal medical assistant training program

Basic Life Support (BLS) certification

Tools

Epic Optime

Scheduling software

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job schedules and supervises the scheduling of all patients for surgery using Epic Optime and community hospital work flows. Maintains knowledge about surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week. Maintains knowledge about time and staffing constraints when scheduling cases, ensures timely submission of accurate and complete payroll data for the department, coordinates surgical billing by verifying the accuracy of supply and personnel charges, corrects over and under charges and electronically transmits the daily surgery charges. Accurately enters highly technical surgical terminology, interacts with all levels of personnel including staff physicians, surgery managers, clinic schedulers, etc. and provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required -High school diploma or equivalent.
• Required - Completion of a formal medical assistant training program.

Work Experience

• Required -5 years of scheduling and clinical experience.
• Preferred - Experience with surgery scheduling in an ambulatory care setting.

Certifications

• Required -Basic Life Support (BLS) from the American Heart Association.

Knowledge Skills and Abilities (KSAs)

• Ability to take vital signs.
• Knowledge of medical terminology.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Strong interpersonal skills.
• Analytical skills.
• Ability to function independently, handle multiple tasks, prioritize workload, work efficiently under pressure, and maintain strict confidentiality.
• Good organizational skills.
• Ability to work flexible schedule, such as nights, evenings, weekends, holidays, extended shifts, etc.

Job Duties

• Schedules patients using Epic Optime and community hospital workflows.
• Supports provider/physician throughout the patient encounter completing all appropriate medical/legal documentation.
• Assists in the daily operation of the department.
• Trains and educates scheduling staff and other medical assistants.
• Provides excellent customer service by returning and documenting telephone calls with patients.
• Adapts to change in a positive, constructive manner.
• Participates in activities for professional development and maintains required clinical knowledge, technical skills, training and credentials.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.