Medical Assistant Scheduler, General Surgery

The Surgical Clinic; Hendersonville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Tennessee Oncology is seeking a Medical Assistant Scheduler to support a multidisciplinary surgical team specializing in surgical oncology. You will assist with in-office oncology procedures, provide pre- and post-operative instructions, and coordinate patient care across multiple departments to ensure timely scheduling and accurate documentation.

Ideal candidates have a Medical Assistant background with EMR experience (eCW) and strong communication skills to navigate complex oncology care

Qualifications

• High School diploma or GED; BLS within 90 days of hire.
• Graduate of Medical Assistant training program or 6 months in healthcare setting.
• Strong knowledge of medical terminology and surgical procedures.
• Certification (CMA, RMA, or CCMA) preferred.

Responsibilities

• Assist with oncology-related procedures in-office.
• Provide pre- and post-operative instructions for oncology patients.
• Coordinate hospital admissions, discharges, and follow-ups with surgeons/NPs.
• Coordinate with infusion centers, radiation oncology, and pathology for treatment plans.

Skills

Multi-tasking

Organizational skills

OSHA knowledge

Computer skills

Verbal and written communication

Customer service

Interpersonal skills

Prioritization

Team collaboration

Education

High School diploma or GED

BLS certification (within 90 days)

Medical Assistant training program/certification preferred

Proficient in EMR (eCW) and Microsoft Office

Tools

eCW EMR

Microsoft Office

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Medical Assistant Scheduler will support a multidisciplinary surgical team specializing insurgical oncology care.This role requires strong clinical, administrative, and communication skills to ensure seamless coordination of patient care across multiple specialties.

ESSENTIALFUNCTIONS:

• Assistwith in-office oncology-related procedures as directed by providers, including wound care, drain management, dressing changes, and port care/flushing.
• Provide clear and compassionate pre-operative and post-operative instructions tailored to oncology patients and their families.
• Offer empathetic education and support to patients andcaregiversnavigating complex oncology treatment, surgery, and recovery.
• Collaborate with surgeons and nurse practitioners (NPs) to coordinate hospital admissions, discharges, and follow-up appointments for oncology patients.
• Coordinate with infusion centers, radiation oncology, and pathology departments to ensure treatment plans arealignedand diagnostic results are communicated promptly.
• Collaborate with referral coordinators for urgent or complex oncology referrals to ensuretimelyscheduling and continuity of care.
• Coordinate and schedule surgical procedures, pre-operative testing, multidisciplinary consults, and post-operative appointments for oncology patients.
• Upload andmaintainall required documentation in hospital scheduling platforms,eCW, and provider Outlook calendars; ensure alignment across all systems.
• Track urgent or time-sensitive oncology cases and elevate to providers when delays mayimpactpatient outcomes.
• Verify insurance coverage and obtain prior authorizations for oncology-related surgical procedures, imaging, and specialty services.
• Communicate effectively with patients and familiesregardingoncology treatment plans,anticipatednext steps, and clinical concerns requiring provider follow-up.
• Monitor and supportaccurate,timelycompletion of MIPS (Merit-based Incentive Payment System) requirements for assigned oncology providers.
• Serve as a liaison between patients, providers, infusion centers, hospitals, pathology departments, and external offices to ensuretimelyexchange of information and care coordination.
• Ensure surgical documentation—including operative notes, consults, imaging results, pathology reports, and multidisciplinary updates—is uploaded, reviewed, and completed accurately ineCW.
• Travel to other TSC sites as needed.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to multi-task in fast paced environment is essential.
• Strong organizational skills and attention to detail.
• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Exceptional Skill in customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsor and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills.

EDUCATION & EXPERIENCE:

• High School diploma or GED isrequired.
• Current BLS certificationrequiredor must be obtained within90 daysof hire.
• Graduate of Medical Assistant Training Program or 6-monthsrecent Medical Assistant experience in a healthcare settingrequired.
• Strong knowledge of medical terminology and surgical procedures isrequired.
• Completion of a Medical Assistant training program and/or certification (CMA, RMA, or CCMA) is preferred.
• Proficient in EMR systems (preferablyeCW) and Microsoft Office.

OOCUPATIONAL RISK CATEGORY:

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, and walk for extended periods.
• Frequent use of hands, reaching, and handling.
• Occasional lifting of up to50pounds.