Medical Assistant - PRN

Concentra; Philadelphia (Philadelphia County); On-site; USD 28,000 - 41,000; Part time

Job summary

Concentra in Philadelphia is seeking a Medical Support Specialist (PRN) to support clinicians with routine medical testing, patient prep, and front/back office duties in a fast-paced clinic. The MSS will perform DOT and non-DOT tests, assist during exams, manage supplies, and ensure HIPAA-compliant documentation while delivering a high-quality patient experience.

This role may transition to more available shifts starting around August.

Qualifications

• High School Diploma or GED required.
• Externship in an accredited medical assistant program preferred, or at least one year of direct patient care experience.
• CPR/First Aid Certification preferred.

Responsibilities

• Perform DOT and Non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, including vital signs and ancillary testing.
• Perform rapid screening tests (influenza, strep, glucose, etc.).
• Assist providers during examination and treatment.
• Triage emergent patients and perform routine medical procedures as ordered.
• Prepare and assist clinician with procedure setup and injury care.
• Apply bandages, dressings and splints as ordered.
• Dispense medications and DME as ordered by the clinician in accordance with state regulations.
• Complete quality assurance activities on equipment and medical devices and testing processes.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

HIPAA compliance

Communication skills

Teamwork

Training participation

Education

High School Diploma or GED

Medical Assistant externship preferred or direct patient care experience

CPR/First Aid Certification preferred

Tools

Microsoft Office

Job description

Position Summary

This is a PRN (as-needed) position, but the clinic will have an opportunity starting around August where every shift will be available for a few months.

The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

Essential Duties and Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing

• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing

• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)

• Assist providers during examination and treatment

• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed

• Prepare and assist clinician with procedure set up and injury care

• Apply bandages, dressings and splints as ordered by the treating clinician

• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations

• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center

• Maintain supplies, clean rooms and equipment, and stock exam rooms

• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures

• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected

• In partnership with center leadership, assist with patient flow and volume

• Keep patients informed of expected wait times during all aspects of the center visit

• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping

• Ensure accuracy in documentation

• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed

• Follow HIPAA guidelines and safety rules

• Attend center staff meetings or huddles as required

• Assist in maintaining a neat, clean, and orderly appearance throughout the facility

• Complete any applicable training including but not limited to clinical competency training that occurs monthly

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education/Credentials

Education Level:High School Diploma or GED

Major:

Degree must be from an accredited college or university.

Education Details:

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations)

Certifications and/or Licenses:

• CPR/First Aid Certification Preferred

Experience in lieu of required education is acceptable:Yes

Continuing education is required to maintain license and to perform job:No

Job-Related Experience

Customarily has at least the following experience:

• Customarily has at least six months or more of medical assistant experience with knowledge of medical procedures and medical terminology

• Working knowledge of occupational medicine requirements (state specific) is preferred with prior medical office, healthcare and/or customer service-related experience.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Able to communicate both verbally and in writing in a clear, and professional manner
• Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
• Must participate in initial and ongoing training as required
• Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

EEO Statement

Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.