Medical Assistant Primary Care

Banner Medical Group; Glendale (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Banner Health is seeking a Medical Assistant for the FP-New River Trails-Clinic in Glendale, AZ. The role supports clinicians, administers basic patient care, and coordinates referrals and scheduling in a fast-paced clinic environment.

Responsibilities include preparing patients for exams, assisting with procedures, documenting vitals, and maintaining accurate records. A formal MA program and active certification are required, plus BLS.

Qualifications

• High school diploma/GED or equivalent.
• Completion of an approved medical assistant training program as defined by state regulations.
• Active Medical Assistant Certification is required.
• BLS certification required.
• Active MA certification such as CMA/RMA/CCMA/NCMA with proof of current membership.
• Requires strong computer skills and ability to work with medical software.
• Excellent interpersonal and communication skills.

Responsibilities

• Prepares patient for exam and treatment by taking and recording vital signs and documenting chief complaint.
• Assists providers with exams and minor in-office procedures.
• Coordinates and manages patient care including referrals, authorizations, and scheduling.
• Performs clerical tasks and ensures accurate medical records and billing information.
• Maintains clean and safe clinical environment and proper handling of supplies and equipment.
• Develops effective communication with patients and staff and participates in onboarding.

Skills

Strong interpersonal skills

Excellent communication

Education

High school diploma/GED

Approved medical assistant training program

Active MA certification (CMA/RMA/CCMA/NCMA)

BLS certification

Tools

EMR software

Scheduling software

Job description

Primary City/State: Glendale, Arizona Department Name: FP-New River Trails-Clinic Work Shift: Day Job Category: Clinical Care

Great careers are built at Banner Health. There’s more to health care than doctors and nurses. We support all staff members as they find the path that’s right for them.

As a Medical Assistant, you'll work alongside providers and healthcare professionals who are dedicated to delivering an exceptional patient experience. Our clinic offers a welcoming, patient-focused environment where you can apply your passion for patient care and teamwork. We are an energetic, fast-paced team that serves a diverse patient population. Whether you are just beginning your career or bring years of experience, you'll find opportunities to learn, grow, and make a meaningful impact. If you're ready to take on new challenges, thrive in a positive work environment, and help improve the lives of others, then we are the perfect team for you.

Location: Banner Health Center - 7701 W Aspera Blvd Phoenix, AZ

Schedule: Monday - Friday 7:30am - 4:00pm

Uncertified Medical Assistants will be considered with proof of completion of a formal Medical Assistant education program and will have 12 months from their hire date to obtain national certification. Banner Health is committed to your professional growth and invests in advancing your training, education, and career development.

POSITION SUMMARY This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
2. Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
6. Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).
7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Completion of an approved medical assistant training program as defined by state regulations. Active Medical Assistant Certification is required. Certification or additional training must meet the requirements for Meaningful use. BLS certification required. Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT). Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred. Additional related education and/or experience preferred.

DATE APPROVED 05/11/2025

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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