Medical Assistant, Physiatry

Wentworth-Douglass Physicians Organization (WDP); Portsmouth (NH); On-site; USD 30,000 - 34,000; Full time

Job summary

Wentworth-Douglass Hospital in Portsmouth, NH, seeks a compassionate Medical Assistant to support our Physiatry team. In a hands-on, patient-facing role, you will work with providers, nursing staff, and colleagues to keep smooth clinical flow and deliver high-quality, patient-centered care.

The ideal candidate has 1–2 years of MA experience, familiar with EHRs, strong communication, and a commitment to privacy and safety.

Qualifications

• High School Diploma or equivalent required; Associate's degree in Medical Assisting preferred.
• 1-2 years of direct Medical Assistant experience or medical field experience required.
• Basic Life Support certification preferred.
• National Certified Medical Assistant credential preferred.
• Ability to take vital signs, obtain manual blood pressure, and collect blood samples or other specimens.
• Knowledge of medical terminology, procedures, and protocols.
• Comfort using electronic health record systems and medical office software.
• Strong interpersonal communication, accuracy, attention to detail, time management, and problem-solving skills.
• Ability to prioritize tasks in a busy clinical environment while maintaining a positive, patient-centered approach.
• Commitment to privacy, confidentiality, quality, and patient safety standards.

Responsibilities

• Room patients, prepare examination rooms, and support patient flow throughout the visit.
• Interview patients, obtain medical information, measure vital signs, height, and weight, and accurately document information in the medical record.
• Prepare equipment and supplies for healthcare providers and assist with visit needs.
• Explain treatment procedures, medications, diets, and provider instructions using clear, supportive communication.
• Partner with physicians, nurse practitioners, nursing staff, and other departments to help deliver coordinated care.
• Perform general office duties, including phone support, forms, documentation, and patient advocacy.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy when competency is demonstrated.
• Maintain immunization inventory, monitor expiration dates, and administer immunizations as applicable.
• Support junior Medical Assistants by answering day-to-day questions and participating in onboarding and training.
• Contribute to departmental quality initiatives, including two patient identifiers and hand hygiene practices.

Skills

Interpersonal communication

Accuracy

Attention to detail

Time management

Problem-solving skills

Patient-centered approach

Privacy and confidentiality

Education

High School Diploma or equivalent

Associate's degree in Medical Assisting

Tools

Electronic health records (EHR) systems

Medical office software

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a compassionate, detail-oriented Medical Assistant who enjoys meaningful patient interaction and being part of a collaborative specialty care team? Join our Physiatry practice and play an important role in helping patients feel supported, informed, and cared for throughout their visit. In this hands-on, patient-facing role, you will partner closely with providers, nursing staff, and other team members to support smooth clinical flow, deliver excellent service, and contribute to high-quality care.

Why This Role Stands Out

As a Medical Assistant in Physiatry, you will support a specialty team focused on helping patients improve function, mobility, and quality of life. This is a great opportunity for someone who enjoys clinical variety, teamwork, and building trusted relationships with patients and providers. You will be involved in both clinical and administrative responsibilities, giving you the opportunity to use a broad range of skills while helping the practice run efficiently.

What You'll Do

• Room patients, prepare examination rooms, and support patient flow throughout the visit.
• Interview patients, obtain medical information, measure vital signs, height, and weight, and accurately document information in the medical record.
• Prepare equipment and supplies for healthcare providers and assist with visit needs.
• Explain treatment procedures, medications, diets, and provider instructions using clear, supportive communication.
• Partner with physicians, nurse practitioners, nursing staff, and other departments to help deliver coordinated care.
• Perform general office duties, including phone support, forms, documentation, and patient advocacy.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy when competency is demonstrated.
• Maintain immunization inventory, monitor expiration dates, and administer immunizations as applicable.
• Support junior Medical Assistants by answering day-to-day questions and participating in onboarding and training.
• Contribute to departmental quality initiatives, including two patient identifiers and hand hygiene practices.

Qualifications

• High School Diploma or equivalent required; Associate's degree in Medical Assisting preferred.
• 1-2 years of direct Medical Assistant experience or medical field experience required.
• Basic Life Support certification preferred.
• National Certified Medical Assistant credential preferred.
• Ability to take vital signs, obtain manual blood pressure, and collect blood samples or other specimens.
• Knowledge of medical terminology, procedures, and protocols.
• Comfort using electronic health record systems and medical office software.
• Strong interpersonal communication, accuracy, attention to detail, time management, and problem-solving skills.
• Ability to prioritize tasks in a busy clinical environment while maintaining a positive, patient-centered approach.
• Commitment to privacy, confidentiality, quality, and patient safety standards.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 67 Corporate Drive
• Scheduled Weekly Hours: 36
• Employee Type: Regular
• Work Shift: Day (United States of America)

What We Offer

This is an opportunity to join a respected Physiatry team where your work directly supports patients, providers, and the overall care experience. You will gain hands‑on clinical experience in a dynamic specialty setting while contributing to a collaborative team focused on high‑quality, patient‑centered care.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support

Pay Range

$22.48 - $24.94/Hourly

Grade

3At

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.