Medical Assistant/Phlebotomist

Oak Street Health, part of CVS Health; Knoxville (TN); On-site; USD 28,000 - 43,000; Full time

Job summary

Oak Street Health, part of CVS Health, is hiring a Medical Assistant to support providers by collecting medical information and assisting in patient assessments. You will collaborate with care teams to ensure accurate data, test results, and efficient patient care during appointments.

The role requires MA certification or completion of an accredited MA program, 1 year of MA experience, CPR/BLS, EMR experience, and strong computer skills.

Qualifications

• Active MA certification or eligibility per state requirements.
• Minimum 1 year medical assistant experience stated in job description.
• Current CPR/BLS certification is required.
• Experience using Electronic Medical Records systems and basic computer tools.
• US work authorization confirmed by the employer.

Responsibilities

• Ensure efficient patient flow, room patients, record vital signs and screenings.
• Inventory management and stocking of exam rooms.
• Handle telephonic requests for lab results and records
• Administer vaccinations and point-of-care tests as allowed by state
• Import documents into EMR and participate in care team meetings

Skills

1 year experience as Medical Assistant

CPR or BLS Certification

Electronic Medical Record experience

Computer literacy (Gmail, Word, Excel)

US work authorization

Non-English language proficiency (as/—

Education

State or national certification (as required by state)

Graduation from an accredited medical assistant course

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Description

The purpose of a Medical Assistant at Oak Street Health is to gather all necessary medical information regarding our patients to ensure providers have the most accurate information available when making healthcare decisions.

Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak Street Health requires high levels of flexibility, energy, attention to detail, and problem solving skills. You will be expected to build relationships with Oak Street Health members. Medical Assistants will collaborate closely with their teammates to ensure an unmatched patient experience while driving clinical results. As an MA you will accomplish this by assisting in the assessment of patients’ health conditions, through screenings and routine diagnostic testing performed during appointments.

Check out this pamphlet for a sneak peek into the life of an Oak Street Medical Assistant!

Responsibilities

• Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews
• Inventory supplies and stock exam rooms
• Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc)
• In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc
• Import required documents into EMR via scanning or PDF upload.
• Participate in care team meetings to discuss patient care and clinic operations
• Process orders for durable medical equipment
• Request medical records from external providers as required by the provider
• As required, conduct routine quality control checks including infection control measures, equipment, and checks for expired medication and supplies and/or assist in maintaining center lab
• Other duties as assigned

Required Qualifications

• State or national certification (as required by state), or graduation from an accredited medical assistant course
• 1 year experience as a medical assistant
• CPR or BLS Certification
• Electronic Medical Record experience
• Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
• Proficiency in non-English languages as required by the center's demographics.
• US work authorization

Strongly Preferred Qualifications

• Minimum of three years in a Medical Assistant role
• Successful mastery of the workflow in their previous MA position
• An appetite for expanded responsibilities, greater clinical experience, and a chance to truly make an impact in their patients’ lives

Preferred Qualifications

• 2 or more years of experience working with geriatric patients
• Phlebotomy Technician Certification

Other Skills

• Problem-solving skills, professional accountability, and a flexible, positive attitude
• Strong communication skills and customer service orientation
• Someone who embodies being “Oaky”

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 02/26/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.