Medical Assistant (Ophthalmic Technician) - Training Provided, No Certifications Required

Socket.dev; Grandville (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

401k with match

Paid time off and holidays

Maternity leave

Eyecare reimbursements

Competitive base pay

Employee discounts

Job summary

Grand Rapids Ophthalmology is seeking an Ophthalmic Technician to support patient care during visits. You will assist in sending patients through tests and preparing them for examinations with the ophthalmologist, using various diagnostic instruments.

Travel to our Grand Rapids locations and mileage reimbursement are provided; the role is full-time in Grandville, MI with standard hours and a few Saturdays. We offer a full benefits package and opportunities to grow in eye care.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training.
• COA/COT certification preferred but not required.
• Ability to comply with HIPAA confidentiality and privacy policies.

Responsibilities

• Provide patient care and excellent service in person or by phone.
• Assist with testing prep and use diagnostic equipment (e.g., visual fields, OCT).
• Record and verify patient information and EMR data.
• Maintain clean, stocked exam rooms and manage supplies.
• Support physicians to ensure smooth clinic flow.
• Work additional hours or weekends as needed.

Skills

Patient care

HIPAA compliance

Communication skills

Organizational skills

Teamwork

Reliability

Education

High School Diploma or GED

1 year related experience or training

Tools

EMR systems

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Company: Grand Rapids Ophthalmology

Job Title: Ophthalmic Technician

Location: Grandville, MI

Travel: Travel to our other offices in Grand Rapids, MI will be required as needed. We do pay mileage reimbursement!

Perks

• Full Benefits Package - medical, vision, dental and life insurance
• 401k + employer matching
• Paid Time Off (PTO) and paid holidays
• Paid Maternity Leave
• Eyecare certification reimbursements
• Competitive base pay
• Employee discounts

Hours

• Full Time
• Our offices are open from Monday-Friday 8:00am-5:00pm and Saturday 11am-2pm (typically 2 Saturdays per month)
• You may need to work a little earlier/later as needed

SUMMARY

An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Anticipate Physician needs to facilitate the flow of the clinic
• Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
• Comply with all company policies and procedures, including HIPAA
• Verify patient’s information by interviewing patient
• Record patient’s medical history and current medications and confirm purpose of visit
• Record all data in the patient's Electronic Medical Record (EMR)
• Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
• Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
• Demonstrates working knowledge of eye anatomy, diseases, symptoms and ocular medications
• Accurately and thoroughly document medical visits and procedures as they are being performed by the Physician
• Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate) as required
• Open and close exam rooms as needed
• Keep examination, treatment, laser and any other assigned rooms cleaned and stocked with supplies, and keep drug count up to date.
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Provides excellent patient care and is energetic and empathetic with patients
• Must comply with HIPAA confidentiality standards when communicating patient information
• Communication skills and the ability to coordinate and cooperate with all levels of employees in a courteous, professional manner at all times
• Organizational skills with focus on tracking patient care and improving patient flow
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept changeConsistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED) required
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Experience using Electronic Medical Records (EMR) systems
• Computer proficiency and ability to quickly learn new applications

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.