Medical Assistant, Non-Certified

Thehearingcentermcc; Pensacola (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Thehearingcentermcc is seeking a non-certified Medical Assistant in Pensacola, Florida. The role involves escorting patients, managing calls, and ensuring patient comfort.

Responsibilities include preparing medical instruments and maintaining supplies, along with assisting healthcare staff. Qualifications include a high school diploma and CPR certification, with at least 1 year of experience in a medical setting.

The culture emphasizes integrity and teamwork.

Qualifications

• Minimum 1 year healthcare experience, preferably in a medical office.
• Must hold and maintain Healthcare Provider BLS (CPR & AED) certification.
• Ability to work with staff members at all levels of the organization.

Responsibilities

• Escort patients to the exam room and retrieve phone calls.
• Prepare medical instruments and patient treatment areas.
• Answer patient questions in a friendly and professional manner.

Skills

Customer service skills

Strong interpersonal skills

Attention to detail

Verbal communication skills

Written communication skills

Education

High school diploma or GED

Healthcare Provider BLS (CPR & AED) certification

Tools

PC Windows

MS Office

Job description

Description

JOB SUMMARY

The Medical Assistant, non-certified, is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; and communicating with patients for instruction, information and assurance. Performs these and other tasks in an organized, efficient and productive manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify self verbally and by wearing name badge at all times while on duty.
• Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant, non-certified, may undertake the following clinical duties:
• Prepare medical instruments or equipment for use.
• Prepare patient treatment areas for use.
• Obtain and record patient vital statistics or other health information. Ensure the identification of the patient. Verify name and MCC # with requisition or appointment schedule, ensure labels are printed for all tests ordered.
• Organize work and handle workload efficiently; organize an effective and efficient response to optimize productivity.
• Maintain adequate supplies for testing, replenish supplies when necessary. Alert appropriate personnel when supplies are needed.
• Enter physician directed and documented diagnostic orders into the approved EMR Order Entry system. Complete fax orders as needed and document confirmation of sent and received diagnostic orders.
• Maintain safety procedures. Suggest ways to solve safety/health problems. Uses appropriate safety equipment (i.e. safety needles, sharps containers, Personal Protective Equipment/PPE). Decontaminate/sterilizes work area at end of day as needed.
• Be proficient with standard concepts, practices and procedures within medical field.
• Prepare charge tickets for appropriate tests and procedures performed.
• Anticipate departmental needs and improve office efficiency by assisting other staff as necessary.
• Answer patient questions in a friendly and professional manner; direct requests appropriately and efficiently.
• Schedule procedures as necessary.
• Answer calls and respond to voice mail in a timely manner.
• Understand limitations of role as a non-certified Medical Assistant.
• Perform other duties as assigned accurately and willingly.

*Physician has the option to delegate this responsibility to a mid-level provider.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities.
• Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma or GED.
• Minimum 1 year healthcare experience is required, preferably in a medical office.
• Must hold and maintain Healthcare Provider BLS (CPR & AED) certification.

KNOWLEDGE, SKILLS AND ABILITIES

• Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications.
• Proficient in use of English language both in written and verbal communication.
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Good visual acuity, including color discrimination, is required.
• Ability to work in hazardous and biohazardous areas.
• Ability to work in an area in close proximity to other employees
• Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Professional demeanor and recognition of privacy considerations for patients and families.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Frequently; activity exists up to 2/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to work in various positions (standing, sitting, bending, and walking) for extended/long periods of time.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints.
• Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT

• Exposed to frequent and constant interruptions in daily functions/schedule.
• Must be available to customers and staff throughout the day.
• May be required to work extended hours to meet department needs.
• Clinical/Medical practice office operations.