Medical Assistant- Mental Health

JASA; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision

403(b) plan

Four weeks vacation

Career growth

Job summary

Jewish Association for Services for the Aged (JASA) in The Bronx, NY, is seeking a Medical Assistant to support a geriatric mental health clinic and satellite locations. You will manage complex appointments, assist with care coordination, check-in patients, and maintain a welcoming clinical front.

The ideal candidate has a CMA or Bachelor’s degree, 1–2 years in a healthcare setting, and strong EHR and organizational skills to help the clinic run smoothly.

Qualifications

• Certified Medical Assistant (CMA) or a Bachelor’s degree.
• 1–2 years of relevant clinical/healthcare experience.
• Proficient computer skills; database and EHR experience preferred.
• Welcoming, client-focused demeanor and strong organizational skills.

Responsibilities

• Assist clinicians with medical histories and intake paperwork.
• Coordinate patient care with external providers, insurers, and pharmacies.
• Manage clinician schedules across satellite clinics and telehealth.
• Greet clients, verify insurance, collect co-pays, and arrange transportation.
• Respond to calls, emails, faxes, and process medical records requests.
• Order supplies and maintain clinic inventory; keep waiting areas orderly.
• Participate in meetings, supervision, and professional development.

Skills

CMA experience

Care coordination

Scheduling mastery

EHR proficiency

Patient interactions

Education

CMA certification

Bachelor’s degree

Tools

EHR systems

Job description

Medical Assistant- Mental Health

Jewish Association for Services for the Aged The Bronx, New York, United States

About this position

Medical Assistant at JASA

Schedule: Monday-Friday & 8:30AM-4:30PM

As a Medical Assistant, you will support clinical operations at JASA’s geriatric mental health clinic and its satellite locations. You will serve as the operational backbone of the clinic—managing complex appointment schedules, assisting with care coordination, conducting patient check-ins, and ensuring a warm, organized environment for our clients and clinical staff.

Why You’ll Love Working at JASA

JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

Meaningful Impact: Be the first welcoming face for older adults seeking vital mental health care.

Collaborative Environment: Partner directly with clinicians, psychiatrists, and care coordinators in an integrated healthcare setting.

Operational Leadership: Take ownership of scheduling systems, office inventories, and patient intake workflows.

What You’ll Be Doing

You will balance client-facing interactions with essential clinical and administrative support to ensure the clinic runs seamlessly.

Key Responsibilities:

• Clinical & Care Support: Assist clinicians in obtaining medical histories and documentation; guide patients through the completion of intake paperwork and consent forms.
• Care Coordination: Partner with external healthcare providers, mental health professionals, insurance companies, and pharmacies to coordinate patient care.
• Scheduling Mastery: Manage face-to-face and telehealth schedules for all clinicians across multiple satellite clinics using the electronic record-keeping system.
• Client Reception & Check-In: Greet visitors warmly, verify insurance and demographic information, collect co-pays/balances, and assist patients with arranging transportation.
• Administrative Operations: Respond to incoming phone calls, emails, and faxes; process medical records requests efficiently; scan, file, and perform other clerical tasks.
• Office Maintenance: Order office and medical supplies, manage inventories, open/close the clinic, and ensure the waiting room and common areas remain tidy and welcoming.
• Team Collaboration: Actively participate in department meetings, clinical supervision, and assigned professional development trainings.

What You’ll Need

Education & Credentials: Certified Medical Assistant (CMA) or a Bachelor’s degree.

Experience: 1–2 years of relevant experience, preferably in a clinic or healthcare setting.

Technical Skills: Computer proficiency required; database and Electronic Health Record (EHR) system experience is highly preferred.

Interpersonal Strengths: A pleasant, welcoming demeanor with a passion for interacting with clients, families, and colleagues.

Work Style: Meticulous attention to detail, strong organizational skills, and the ability to work independently and under pressure within a fast-paced environment.

Benefits at a Glance

JASA offers a comprehensive benefits package designed to support your well-being and future:

• Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.
• Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.
• Generous Time Off: Four weeks of vacation, plus holidays, floating holidays, and sick days.
• Professional Growth: Opportunities for clinical exposure, learning, and career advancement.

EEO Statement:JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.