Medical Assistant/Medical Office Representative II

CommonSpirit Health; Redding (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Mercy Medical Center Redding is seeking a dedicated Medical Assistant to support patients and the clinical team. You will proactively prepare patient charts and ensure all information is current for those seen in our facility.

In this outpatient setting, you will help manage patient flow with on-site physicians, deliver courteous service, and demonstrate empathy, active listening, and a professional greeting.

Qualifications

• High School Diploma or GED required.
• Formal Medical Assistant program completed.
• One year MA experience in outpatient or OB setting, or MA certificate with recent experience.
• Basic Life Support (BLS) certification required.

Responsibilities

• Provides excellent customer service.
• Follows clinic audit tools for patient care.
• Maintains eye contact and friendly demeanor with patients.
• Demonstrates active listening and empathy in interactions.
• Uses scripted greeting when assisting patients.
• Proactively prepares patient charts and ensures information is current.
• Manages patient flow with on-site physicians.

Skills

Customer service

Active listening

Empathy

Communication

Greeting script

Education

High School Diploma or GED

Medical Assistant program

BLS certification

Job description

Job Summary and Responsibilities

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team.

Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• Provides excellent customer service.
• Consistently demonstrates customer service expectations as outlined in the Dignity Health Clinic audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing _______ this is (your name) how can I help you'

Job Requirements

Required

• High School Diploma/GED
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation HR department in conjunction with the State Division of Allied Health)
• One year of experience as a Medical Assistant in an outpatient medical office, physician clinic or OB office setting or with possession of a Medical Assistant Certificate from an accredited program and recent Medical Assistant experience (If operational conditions exist and no qualified candidates apply, the employer may consider a combination of education, experience and skill in lieu of the one year of experience as a Medical Assistant)
• Basic Life Support - BLS through an American Heart Association provider

Preferred

• Six months of experience in an outpatient setting as a Medical Office Receptionist/Clerk or an equivalent amount of experience in a high volume customer service role in another industry/environment working with referrals or scheduling procedures
• Experience in billing

Where You'll Work

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. It is one of only two Level II trauma centers, the only Level III Neonatal Intensive Care Unit (NICU) and the only Joint Commission-certified Advanced Thrombectomy-Capable Stroke Center north of Sacramento north of Sacramento. Mercy Medical Center Redding is a 266-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and a robust robotic surgery program. In addition, the hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living.

One Community. One Mission. One California