Medical Assistant Med Office Rep Float

Dignity Health Medical Group; Santa Cruz (CA); On-site; USD 43,000 - 48,000; Full time

Job summary

Dignity Health Medical Group is seeking a Medical Assistant to support clinic operations and patient care. You will proactively prepare patient charts, ensuring information is accurate and ready for physicians on-site, with the goal of smooth, efficient patient flow.

Ideal candidates bring enthusiasm, empathy for patients, and strong organizational and customer service skills. The role emphasizes professional interaction, scripted greetings, and adherence to clinic standards as part of a unified

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program.
• Excellent interpersonal and organizational skills.
• Current BLS certification from the American Heart Association.
• Knowledge of CPT/ICD-10 coding; pharmacology relevant to MA scope.

Responsibilities

• Prepare patient charts and ensure information is up-to-date.
• Provide care for multiple patients daily depending on physicians on-site.
• Demonstrate empathy and patient-centered service.
• Use scripted greetings and closing phrases in patient interactions.
• Maintain adherence to audit tools and customer service standards.

Skills

Interpersonal skills

Organizational skills

Customer service

Medical terminology

BLS certification

CPT ICD-10 knowledge

Education

High school diploma or equivalent

Medical Assistant program completion

Military medical training equivalent

Tools

Electronic practice management system

Job description

Job Summary and Responsibilities

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. This position is represented by the SEIU-UHW.

Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.

To be successful in this role you, will bring enthusiasm to help others, work efficiently, and your empathy for our patients.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing ______________ this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements

Required:

• High school diploma (or equivalent) required
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
• Excellent interpersonal, organizational, and customer service skills required
• Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
• Current BLS certification required (must be certified through the American Heart Association)

Preferred:

• Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
• Certification must be obtained through one of the private agencies approved by the Medical Board of California:
• American Association of Medical Assistants (preferred)
• American Medical Technologists
• American Medical Certification Association
• California Certifying Board of Medical Assistants
• Multi-skilled Medical Certification Institute, Inc. (NCCT)
• Familiarity with an electronic practice management system preferred

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.

One Community. One Mission. One California

Pay Range

$30.87 - $34.76 /hour