Medical Assistant (MA) - Urgent Care

ConvenientMD LLC; Worcester (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision

1:1 short-term disability

Pet insurance (optional)

401k match

Job summary

ConvenientMD LLC is seeking a Medical Assistant to support clinicians and deliver high-quality patient care in our New England clinics. You will greet patients, triage, take vitals, document in the EHR, and assist with procedures under supervision, contributing to efficient clinic operations.

Qualifications include a Medical Assistant certification with 1+ year experience or 2 years MA experience, high school diploma or GED, and BLS. Proficiency with EHR and MS Office is expected.

Qualifications

• Medical Assistant certification with at least one year of experience or two years of MA experience.
• High school diploma or GED required; BLS certification required.
• Proficiency with EHR systems and standard office software.

Responsibilities

• Interact with patients in a welcoming, professional manner and explain care plans.
• Support clinical operations: triage, vital signs, history taking, and phlebotomy.
• Document patient information in EHR complying with HIPAA.
• Assist with medication administration under supervision (NH & ME only).
• Collaborate with clinicians to ensure smooth discharge planning and care coordination.

Skills

Patient communication

Clinical support

Documentation

Team collaboration

Education

Medical Assistant certification

High school diploma or GED

BLS certification

Tools

EHR systems

Microsoft Office

Experity

Job description

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Medical Assistant, you will play a crucial role in delivering high-quality patient care, assisting healthcare providers, and ensuring smooth clinic operations. This is an exciting opportunity to be part of a dynamic healthcare team dedicated to improving health outcomes and promoting wellness in our community.

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.
  • Explain prescribed medications, including dosage instructions and potential adverse reactions.
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.
• Clinical Responsibilities: Support clinical operations and patient care.
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Medication Administration (prescription meds – NH & ME only): Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration.
  • Ensure accurate medication preparation and administration techniques.
  • Understand medication dosages, routes of administration, and potential side effects.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Collaborate with providers on discharge plans and may help with discharge.
  • Welcome and support the training of new team clinic team members.

Required Availability

• Must be able to work12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at leastfour (4)shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to worktwo(2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to workfour(4)12-hour shiftsper month, ideally working one (1) shift each week.
• Flexibility to work nights, weekends,holidays.
• If needed, mustbe able to work at a minimum of three (3) otherConvenientMDlocations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.

Who You Are

• Education: High schooldiplomaor GED required.
• Certification or demonstrated prior experience: Medical Assistant certification with at least one (1) year of experience or two (2) years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate,authentic, andpatient focused:Supportspatients through kindness;demonstratingunderstanding for others and contributing to the creating a community of belonging.
• Proactive and confidentcommunicator (written and verbal):Foreshadows and elevates concerns as they arise, unafraid of professional directnessboth with colleagues and patients.
• Trustworthy:Ability tomaintainconfidentiality and handle allpatient informationin accordance withHIPAA regulations.
• Effective communicator and cross collaborator:Ability toestablishand maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellentteamplayer:Enjoys collaborating with others and being a part ofa strong teamdynamic.
• Technically savvy:Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.

Bonus Qualifications

• 1-2 years of patient triage experience in an urgent care or emergency department preferred.

Pay Transparency

In order to maintain equity among team members, ConvenientMD has established defined hourly pay ranges for each role. Individual pay is determined based on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation is determined at the conclusion of the interview process.

Hourly Pay Range for this Position: $20.22 USD - $28.02 USD

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.