Medical Assistant (MA) - Urgent Care

convenientmd; Sanford (ME); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

ConvenientMD is seeking a Medical Assistant to join our team in delivering high-quality patient care and supporting clinicians across routine and preventive visits.

The role includes triage support, vital signs, phlebotomy basics, and accurate documentation in our EHR system, with opportunities to assist with medication administration under supervision where permitted.

Qualifications

• High school diploma or GED required.
• Medical Assistant certification with at least 1 year of experience or 2 years in MA roles.
• BLS certification from AHA/ARC (not CPR/ACLS online).
• Compassionate and patient-focused with strong communication.
• Confidentiality and HIPAA compliance required.
• Strong teamwork and cross-functional collaboration.

Responsibilities

• Deliver high-quality patient care and assist providers.
• Take vital signs and obtain medical histories; support clinical operations.
• Document patient information in EHRs and ensure accuracy.
• Administer medications under supervision per state regulations where applicable.
• Collaborate with clinical team and support discharge planning as needed.

Skills

Patient care

Triage

Vital signs

EHR

HIPAA

BLS

Microsoft Office

Experity

Education

High school diploma or GED

Medical Assistant certification

Tools

Microsoft Office

Experity

Job description

At ConvenientMD , we're on a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As a Medical Assistant, you will play a crucial role in delivering high-quality patient care, assisting healthcare providers, and ensuring smooth clinic operations. This is an exciting opportunity to be part of a dynamic healthcare team dedicated to improving health outcomes and promoting wellness in our community.

Your Impact

Patient Interaction

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.

Clinical Responsibilities

• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures such as taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.

Medication Administration (prescription meds - NH & ME only)

• Administer medications under the supervision and direction of licensed healthcare providers, adhering to state regulations and guidelines for medication administration.
• Ensure accurate medication preparation and administration techniques.
• Understand medication dosages, routes of administration, and potential side effects.

Collaboration with Clinical Team

• Work closely with other members of the clinical team to ensure seamless coordination of patient care.
• Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
• Collaborate with providers on discharge plans and may help with discharge.
• Welcome and support the training of new team clinic team members.

Required Availability

Must be able to work 12-hour shifts in consecutive and or non-consecutive days: For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. Flexibility to work nights, weekends, holidays. If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.

Who You Are

• Education: High school diploma or GED required.
• Certification or demonstrated prior experience: Medical Assistant certification with at least one (1) year of experience or two (2) years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software , experience with or ability to learn Experity as well as other business systems .

Bonus Qualifications

1-2 years of patient triage experience in an u rgent c are or e mergency d epartment preferred .

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