Medical Assistant (MA) - Primary Care, Commerce

Trinity Health MI; Commerce Charter Township (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Trinity Health MI is seeking a Medical Administrative (MA I) to assist with patient examinations, document medical records, and support clinical staff.

This full-time, day-shift role emphasizes accurate EMR entry, vitals collection, patient education, and collaboration with the healthcare team. DOT tests and clinical support in workplace health are included where applicable.

Qualifications

• Education and credential requirements include High School Diploma or GED and MA program/externship.
• Credentialed MA or EMT/Paramedic credentials are preferred.
• Maintains required CPR certification.

Responsibilities

• Greets patients and escorts to examination rooms.
• Documents visit reason and updates EMR templates.
• Obtains vital signs and records in EMR.
• Performs basic diagnostic tests and administers medications as directed.
• Supports disease management programs and quality initiatives.

Skills

Vital signs

EMR data entry

Patient education

Medical terminology

Team collaboration

Education

High School Diploma or GED

MA program/externship

EMT/Paramedic or CMA/NCMA/CCMA certs (preferred)

Tools

EMR systems

Job description

Position Description

Assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications and providing patient and caregiver education. Duties are performed under the oversight and direction of professional clinical staff and providers as outlined in the Clinical Support Staff Scope of Practice document.

Employment Type

Full time

Shift

Day Shift

MA I Essential Job Functions

• Greets and courteously escorts patient and other guests to examination room.
• Determines and documents reason for the visit; utilizes critical thinking skills within the scope of the role to assess if patient information requires higher level follow up.
• Performs initial response screening following protocols approved by supervising healthcare provider (i.e., physician, nurse practitioner, physician assistant, nurse midwife); obtains information from patient to complete appropriate EMR templates to update patient history.
• Obtains patient vital signs and accurately documents information in patient EMR file; including vital signs such as pulse rate, temperature, blood pressure, height and weight; calculates and documents BMI.
• Directly enters medication, laboratory and radiology orders into the electronic medical record per state, local and professional guidelines.
• Performs diagnostic tests as directed by healthcare provider and may operate equipment to administer routine diagnostic tests.
• Performs basic gaps in care; credentialed MAs will perform TB testing.
• Tracks and informs patient of laboratory/diagnostic test results as directed by provider and according to IHA/office protocols; communicates with patient regarding provider instructions based on test results received.
• Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider.
• Performs general specimen collection duties (including blood, urine, throat swabs, etc.) and/or assists with other office procedures/surgeries as required; during the performance of these duties adheres to all IHA specified policies, procedures and safety precautions.
• Participates in disease management programs under supervision of Care Manager and/or Nurse Manager.
• Actively works to improve practice performance on quality incentives including but not limited to Provider Dashboard, PCMH, and Health Plan incentives such as BCN Physician Recognition Program, BCBSM Clinical Quality and Priority Health Physician Improvement Plan.
• Provides patient/family education as directed by healthcare provider.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Serves as liaison between patient and healthcare provider when necessary.
• Ensures timely and courteous follow-up regarding patient questions.
• Attends required meetings and participates in committees as requested.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned and works within the scope of MA certification.

Essential Job Functions for Those MA I’s Working in Workplace Health

• Performs all essential functions of the Medical Receptionist I job description.
• Performs drug and alcohol testing including, but not limited to, breath and urine testing per Department of Transportation rules and regulations.
• Performs FIT testing.

Organizational Expectations

Creates a positive, professional, service‑oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group. Must be able to work effectively as a member of the clinical care team. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct. Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures. Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems. Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences. Uses resources efficiently. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Measured By

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

Essential Qualifications

Education

High School Diploma or GED. Successful completion of accredited/approved:

• MA program and MA Externship;
• MA Internship;
• Emergency Medical Technician (EMT) program;
• Paramedic program; or
• Certified Athletic Trainer.

If credentialed, maintains current MA Re-Certification CEUs.

Credentials/License

MA‑Non‑Credentialed I: MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification.

MA‑Credentialed I: Certification as a Medical Assistant through one of the following certifying agencies:

• American Association of Medical Assistants (CMA)
• American Medical Technologists (RMA)
• National Center for Competency Testing (NCMA)
• National Healthcareer Association (CCMA)
• National Association of Health Professionals (NRCMA)
• American Medical Certification Association (CMAC)

For those MA I’s working in Workplace Health, the following additional certifications are required:

• DOT Drug Screen Collector, and
• DOT Breath Alcohol Technician

Minimum Experience

0‑1 year previous clinical experience or equivalent combination of education and experience preferred. In absence of completed MA Program/Externship/Internship, must have 2+ years of clinical experience providing clinical support in community‑based clinic and be subject to standardized testing and evaluation of clinical skills.

Position Requirements (Abilities & Skills)

Ability to perform all NEO Basic Competencies, Medical Receptionist I Essential Functions, work onsite mode, demonstrate competency in obtaining accurate patient vital statistics and health history, subject to standardized testing of clinical skills, proficient in medical terminology, computer operation, electronic medical records, email, e‑learning, intranet, phone etiquette, teamwork, communication with diverse populations, organizational and time‑management skills, sound judgment, problem‑solving, basic math, confidentiality, inventory management, travel, and competency‑based training completion.

Minimum Physical Expectations

The mode of work for this position is onsite. Physical activity requires keyboarding, phone work, charting, time on a computer, lifting over 50 lbs, handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling, twisting, occasionally lifting, pushing, pulling up to 100 lbs. Vision requirements include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus. Manual dexterity sufficient for keyboard, photocopier, telephone, calculator and office equipment. Ability to hear and speak for telephone or face‑to‑face communication in English.

Minimum Environmental Expectations

Job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees work where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids, present. Exposure to sharps, X‑rays, patients’ conditions and unpleasant sights, smells and contagious diseases possible. Position requires significant interaction with people who may be scared, hurt and/or ill, which can be stressful.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.