Medical Assistant Lead - Union Family Practice

Atrium Health; Monroe (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Atrium Health is seeking a Medical Assistant to support patient care across departments. Responsibilities include rooming patients, taking vitals, and assisting with procedures under provider direction.

The role emphasizes safety, accuracy in medication administration, and documentation within the EMR system. Candidates should have a high school diploma, completed an accredited Medical Assistant program (or equivalent military training), and demonstrate strong communication, teamwork, and

Qualifications

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program or military training in lieu.
• Basic knowledge of CLIA-waived testing and POCT procedures.

Responsibilities

• Room patients and record vitals, medical history, and screenings.
• Assist with procedures and provide support to providers.
• Administer medications and vaccines following safety rights.
• Assist with medication reconciliation, scheduling, referrals, and tests.
• Train and onboard teammates; support quality and safety initiatives.

Skills

Communication skills

Interpersonal skills

Computer skills

Teamwork

Patient communication

Education

High School Diploma or GED

Accredited Medical Assistant program

DD214/structured military training as CMA/EMT in lieu

Tools

EMR systems

Laboratory testing procedures

Job description

Major Responsibilities

• Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.
• Assists the department leader to support daily workflow and operations for maximum efficiency and productivity (i.e. developing and modifying staffing schedules, medication/supply ordering, audits, etc.).
• Assists with training and onboarding and acts as a resource for the team.
• Serves as a role champion or on a committee to support quality, safety, teammate engagement, patient experience, and general process improvement initiatives.
• Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).
• Assists provider with or performs procedures as ordered.
• Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking. Point of Care testing (POCT) per standing order/provider order. Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice‑specific diagnostic testing in adherence to CLIA standards.
• Administers medications and vaccines safely following the rights of medication administration.
• Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.
• Demonstrates effective and timely communication, teamwork, and appropriate escalation.
• Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately. Ensures equipment and supplies are in working order, and areas are appropriately stocked.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age‑specific needs, and to provide the care needed as described in the department's policies and procedures. Age‑specific information is developed further in the departmental job standards.

Minimum Job Requirements

Education

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.

Greater Charlotte

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.

IL/WI Divisions

• High School Diploma or GED required.
• Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full‑time experience as a Medical Assistant within the last 5 years.

Wake Forest

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.

Floyd & Navicent

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program.
• Or may have completed structured military training which is clinical in nature per DD214 in lieu of formal CMA program or EMT as in current job description.

Certification / License

Greater Charlotte

• Current American Heart Association (AHA) BLS certification required.
• Successful completion of Atrium Health’s competency assessment.
• Recognized or certified as a CMA or RMA by one of the following National Organizations: American Association of Medical Assistants (AAMA), National Health Career Association (NHA), National Healthcare Worker's Association (NHCWA), National Center for Competency Testing (NCCT), American Registry of Medical Assistants (ARMA) American Medical Technologists (AMT), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA).
• Successful completion of system approved program to become a primary trainer for new teammates.

IL/WI Divisions

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.
• Certified or registered as a CMA or RMA by one of the following National Organizations: American Association of Medical Assistants (AAMA), Certified Clinical Medical Assistant (CCMA) certification issued by the National Health Career Association (NHA), RMA certification issued by the National Medical Technologists (AMT), Medical Assistant (NCMA) certification issued by the National Center for Competency Testing (NCCT), Clinical Medical Assistant Certification (CMAC), or American Medical Certification Association (AMCA).

Wake Forest

• Current American Heart Association (AHA) BLS certification required
• American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Worker's Association (NHCWA), National Health Career Association (NHA), (MCMA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA),
• Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select areas.
• Successful completion of Atrium Health’s competency assessment.
• Demonstrates professional practice advancement through professional governance, safety coach, super‑user, vaccine coordinator, SPICE or OSHA/IP certificate holder for unit
• Achieves 6 points from the list of additional market responsibilities

Floyd & Navicent

• Current American Heart Association (AHA) BLS certification required.
• Nationally recognized and accredited current Medical Assistant certification / registration.
• Successful completion of Atrium Health’s competency assessment.

Experience

Greater Charlotte

• Four years of experience in a clinical practice setting as a Medical Assistant, with a minimum of two years as a certified or registered Medical Assistant.

IL/WI Divisions, Wake, Floyd & Navicent

• Typically requires 2 years of experience in performing as a medical assistant which includes demonstrated competency in performing: injections, immunizations, EKG, obtaining vital signs, routine medication administration, aseptic technique and infection control guidelines.

Knowledge / Skills / Abilities

• Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
• Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
• Demonstrates customer service skills that support a positive patient experience.

Physical Requirements And Working Conditions

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.
• Unique patient lifting/movement situations will be assessed on a case- by -case basis.
• Must have functional speech, vision, hearing, and touch with ability to use fine‑hand manipulation skills.
• Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.