Medical Assistant Lead- Pediatrics

Bristol Hospital Multi Specialty Group; Bristol (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Bristol Health is seeking a Medical Administrative Assistant to join our busy front office. You will handle reception, verify insurance, schedule appointments, process payments, and support practice operations under the Office Manager.

The ideal candidate has a high school diploma, medical assisting training or direct patient care experience, and CPR certification. You will work in a fast-paced clinical setting, ensuring accurate data entry and courteous patient service.

Qualifications

• High School Graduate required.
• Accredited Medical Assisting course or 1 year direct patient care experience preferred.
• Current CPR certification required and maintained.

Responsibilities

• Performs reception duties: answers phones, processes patients, reviews demographic/insurance info.
• Verifies insurance, schedules appointments, and obtains pre-certifications as required.
• Collects co-pays and processes payments; maintains daily cash/batch records.
• Documents authorization data and communicates with insurance for medical necessity.
• Assists with patient care data collection and prepares patient records for providers.
• Maintains exam rooms and ensures clean, orderly clinical environment.

Skills

Communication skills

Clinical terminology

Data entry

Education

High School Diploma

Medical Assisting training or 1 year patient care experience

CPR certification

Tools

EMR/office software

ECG equipment

Job description

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.Essential Job DutiesPerforms Administrative Support Duties:Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into systemAble to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipmentAssists Office Manager with projects and requestsCompliant with company/financial policy and procedureMaintains reception area and work space in a neat, clean orderEffectively Manages Patient Appointments and Registration and Patient CareEnsures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrivalAnswers all incoming calls within three ringsAccurately reviews and updates patient information, including insurance verification, in systemCompletes insurance card and photo ID scanning upon registrationObtains all pre-certifications for visits, tests and procedures as requiredResponsible for completing call-backs to patient as directedFollows post-visit protocol and schedules patients as directedProcesses Patient Payments DailyCollects co-pays, self-pay and past due balances at time of service with a 98% collection ratePosts and close the batch for the daySubmits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work dayEnsures Specialist Authorization and Certifications Are Completed For All VisitsResponsible for obtaining all authorizations for the specialist within 24 hours of the visitAccurately documents all authorization data in systemIdentifies carved out insurance benefits on a case by case basis and documents accordinglyEffectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the providerIs competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by managerCollects Patient Data and Materials When Working in Clinical CapacityObtains health history and base line patient data from patientsPerforms routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function TestCollects urine and blood samples in accordance with established protocolsUses discretion in disseminating patient information to outside sourcesPerforms simple lab tests (CBC, glucose, HKL, etc.) per policy and procedureReviews patient record for completeness prior to visitProvides entries to patient records as necessary in preparation for provider reviewMonitors the return of lab/test results. Assures all results requested are complete and available for provider reviewAssists With Patient Care and Maintains Clinical AreasDelivers on-site care for patients under Medical Provider directionAssists in the delivery of patient care such as suturing, wound care. Debridement, etc.Assures callbacks to patients under medical direction are in accordance with protocolResponsible for restocking exam rooms as necessary with instruments and medical suppliesCleans and prepares exam rooms per protocol; sterilizes instruments as necessaryMonitors and arranges for proper disposal of lab and medical waste/suppliesPerforms quality controls and maintains records for lab equipment/refrigeratorsMonitor systems to improve office efficiencies, handles all front office responsibilitiesPromptly communicates areas of inefficiency with Practice ManagerWorks with Practice Manager and office staff to assess and develop practice operational plansAssists Practice Manager with the implementation of new operational models by providing hands-on supportWorks with Practice Manager to provide staff with tools to implement improvementEnsures quality of patient care is providedEnforces standard of quality patient careMonitors compliance through observation and promptly reports issues to Practice ManagerShares ideas with Practice Manager with changes in standardsEnsures effective and efficient utilization of information systemsProvides effective systems to communicate changes and updatesWorks with Practice Manager to ensure appropriate training is provided through systems developed in collaboration with System Manager.Demonstrates supervisor skillsAlong with Practice Manager, implements staffing plan, schedules staff and ensures appropriate staffing level to support provider presence. Ensures adequate staffing during scheduled vacation and unanticipated absences.Identifies staff training needs while monitoring performance. Communicates effectively to the Practice Manager to ensure proper training is arranged.In conjunction with the Practice Manager implements and monitors compliance of approved personnel policies.Responsible for communicating all time off requests to the Practice Manager prior to approval.Oversee daily patient scheduling performance.Ensures compliance of practice with standards and regulations.Interacts with the Billing Department effectively.Works closely with Practice Manager on systems development and training to optimize performance of billing related tasks to improve speed and accuracy of billing.Monitors and coordinates any facility issues that affect the practice, including ongoing maintenance issues, electronic medical record issues.Act as a liaison to hospital staff responsible for facility maintenance.Works with the Practice Manager to ensure that purchases are reconciled and approved for payment appropriately.All other tasks as assignedPromotes effective communicationCommunicates with clarity and composureCommunicates effectively with Practice Manager, Physicians and staff to ensure coordinated effortsCommunicates all pertinent information in a clear, concise and timely mannerSpecial projects and activitiesCompletes special activities within specified parametersComplies and reports to Practice Manager on special projectsAttends required meetings and workshopsDemonstrates dependabilityFollows directionsCompletes assigned tasks within time frameDemonstrates punctualityFollows the standards for acceptable attendanceKeeps personal phone calls to a minimumQualificationsEducational / Minimum Requirements:High School Graduate required. Completion of an accredited course of training in Medical Assisting or 1 year of direct patient care experience in a medical or hospital setting is preferred.Must have a current CPR certification. This must be maintained for the duration of employment.State/Federal Mandated Licensure or Certification Requirements:NoneBristol Hospital Mandated Educational Requirements:General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.Special Requirements:Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice.Physical Requirements:Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity.Work Environment:Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.)Cognitive Requirements:Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirementsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.