Medical Assistant Lead

Trinity Health; West Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health is seeking a Full-time Medical Assistant to support patient care in a collaborative clinic environment in West Des Moines, IA. Responsibilities include preparing patients, taking vital signs, assisting with procedures, and documenting care.

The role requires completion of an accredited MA program, certification eligibility, 2 years of MA experience, and BLS within 3 months. Strong computer skills and a patient-centered approach are essential.

Qualifications

• Must have completed an accredited Medical Assistant program (CAAHP/ABHES).
• Must hold one of the listed MA certifications (CMA, RMA, NCMA, CMA, CCMA, NRCMA, NPCE MA).
• Must have 2 years of Medical Assistant experience.
• BLS certification required within 3 months of hire.
• Proficient in basic computer skills (Windows, MS Office).
• Ability to work in a collaborative, shared leadership environment.
• Must read/write and communicate in English.

Responsibilities

• Deliver patient care through preparation, vital sign collection, and documentation.
• Assist with procedures and diagnostic equipment while maintaining aseptic technique.
• Greet patients and record vital signs and presenting problems.
• Perform responsibilities of clinic Medical Assistant and clerical roles as needed.
• Optimize clinic operations and assist with patient care and flow.
• Maintain supplies and order as assigned, and support scheduling and onboarding of staff.
• Collaborate with staff to ensure quality patient care and escalate non-routine issues.

Skills

Collaboration

Computer skills

Education

Accredited Medical Assistant program (CAAHP/ABHES)

Tools

Microsoft Office

Windows OS

Job description

Employment Type: Full time Shift: Day Shift

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.

Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem

Performs all the functions of a clinic Medical Assistant . Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.

Optimizes clinic operations, assisting with patient care, patient flow, and facilitating communication amongst team members. Maintains supply inventory and order supplies as assigned.

Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management.

Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.

Actively participates in meetings, leads to huddles, ensuring adherence to safety, infection control, and departmental policies.

Provides leadership, ensuring appropriate staffing, training, and support for the clinical team. Assists with quality assurance staff development and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.

Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.

Resolve complex patient concerns, inquiries, and escalates to management as appropriate.

Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.

Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must be comfortable operating in a collaborative, shared leadership environment.

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).

Must already possess one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider:

• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA)
• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)
• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing
• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.
• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Healthcareer Association.
• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP)
• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).

Must have 2 years of prior Medical Assistant experience.

Basic Life Support (BLS) certification required within 3 months of hire.

Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.

Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).

Ability to work with diverse groups of people and in a collaborative, shared leadership environment.

Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.