Medical Assistant Internal Medicine

Banner Health; Phoenix, Northern (AZ, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health is seeking a Medical Assistant to support clinicians and nursing staff in delivering high-quality patient care at the Banner Health Center Plus in Phoenix. The role involves preparing patients, assisting with exams, coordinating referrals, handling documentation and billing, and maintaining a clean clinical environment.

Ideal candidates will have an accredited Medical Assisting credential, BLS certification, strong computer skills, and excellent communication abilities to interact

Qualifications

• Requires graduation from an Accredited Medical Assisting Program.
• Completion of an approved medical assistant training program as defined by state regulations.
• Certification must be completed from one of the listed agencies.
• BLS certification required.
• Requires strong computer skills with medical software.
• Exceptional interpersonal and communication skills.

Responsibilities

• Prepare patients for exams by taking vital signs and documenting chief complaints.
• Assist clinicians with exams and minor procedures; perform phlebotomy and EKGs as needed.
• Coordinate pre-certifications, referrals, and scheduling; communicate test results to patients.
• Provide clerical support and ensure complete medical records and billing information.
• Maintain clean clinical spaces, disinfect equipment, and manage inventory.
• On-board and orient new staff and coordinate with providers and staff.

Skills

Medical assisting certification

BLS certification

Computer skills

Interpersonal skills

Multi-tasking

Education

Medical assisting program

Tools

EMR/EHR software

Job description

Primary City/State: Phoenix, Arizona Department Name: PBD-Internal Med-Arcadia Work Shift: Day Job Category: Clinical Care A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, For 2025, Banner Health was named to Fortune’s Most Innovative Companies in America list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re honored to be recognized for our commitment to the latest health care advancements and excellent patient care. As a Medical Assistant on our team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location: Banner Health Center Plus - 4200 E. Camelback Rd, Suite 202, Phoenix, AZ Schedule: Monday - Friday 8:00am - 4:30pm

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience. Possible Restriction in Cerner- Can do everything but place orders, prescription refill.

CORE FUNCTIONS

1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
2. Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
6. Monitors inventory including medication, immunizations (e.g. expired medications/equipment and recalls).
7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts. Follow any project within scope established by PM or supervising MA.
8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Knowledge as normally obtained through graduation from an Accredited Medical Assisting Program.
• Completion of an approved medical assistant training program as defined by state regulations.
• An Uncertified Medical Assistant will be placed in this position up to, but no more than 12 months from date of hire in order to obtain certification.
• Certification must be completed from one of the following agencies: Active Medical Assistant certification such as: Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).
• Certification for BLS is required.
• Requires strong computer skills, including the ability to work with medical software.
• Requires exceptional interpersonal and communication skills.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans