Medical Assistant, Internal Medicine

massgeneralbrigham; Dover (NH); On-site; USD 2,821,000 - 3,436,000; Full time

Job summary

Mass General Brigham in Dover, NH seeks a full-time Medical Assistant for a 40-hour weekly schedule (Monday–Friday, 8:30am–5:00pm). The role supports both clinical and non-clinical patient services under providers, with emphasis on vitals, patient flow, and collaboration with physicians and nurses.

The successful candidate will have a high school diploma or equivalent, an MA credential preferred, and 1–2 years direct MA or medical field experience; BLS/NC would be a plus, with Epic experience

Qualifications

• High School Diploma or Equivalent is required.
• Associate's Degree Medical Assisting preferred.
• Direct MA experience or medical field work 1-2 years required.
• BLS or National Certification preferred.
• Epic experience; ambulatory/outpatient and primary care experience preferred.

Responsibilities

• Assist junior Medical Assistants with day-to-day questions and onboarding.
• Show patients to examination rooms, prepare equipment, interview patients, obtain vitals and record in medical record.
• Explain treatment procedures, medications, diets, and physician instructions; provide educational materials.
• Perform general office duties (phones, dictation, insurance forms); liaise with departments and advocate for patients.
• Collect blood, tissue or other specimens; log and prep for testing; phlebotomy if competent.
• Maintain inventory of immunizations and check expiration dates.
• Provide immunizations as certified or with supervision.
• Improve departmental quality initiatives (e.g., two patient identifiers and hand hygiene).

Education

High School Diploma or Equivalent

Associate's Degree Medical Assisting preferred

Tools

Epic

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Our practice is located in a state-of-the-art facility at 10 Members Way, Suite 500 in Dover, NH 03820. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients.

We are seeking a full-time, 40-hour Medical Assistant with a schedule of Monday-Friday 8:30am-5:00pm. We welcome candidates with a background in patient care who are interested in joining our collaborative team!

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our true patient-centered medical home model for our patient's care. The whole team really gets to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.

As true partners to our nurses and providers, our Medical Assistants get the opportunity to work autonomously to the top of their education/certification while also functioning as part of the collaborative team.

Summary:
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education

• High School Diploma or Equivalent required
• Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Basic Life Support [BLS Certification] preferred
• Certified Medical Assistant [National Certification] preferred

Experience

• Direct MA experience or medical field work 1-2 years required

Additional Job Details (if applicable)

• Strongly Preferred:
• Medical Assistant Course or diploma program or a minimum of 1 year professional experience
• National MA Certification via AAMA, AMT, NHA, or NCCT
• Epic experience
• Ambulatory/Outpatient experience
• Primary Care experience

Remote Type

Onsite

Work Location

10 Members Way

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.48 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition pr