Medical Assistant II - SS Urology

South Shore Health; Norwell (MA); On-site; USD 48,000 - 65,000; Full time

Job summary

South Shore Health in Norwell, MA is seeking a Medical Assistant to greet patients, prepare exam rooms, and support clinicians with procedures under supervision. The role includes taking vital signs, assisting with administrative tasks, and maintaining infection control.

Candidates should have a Medical Assistant program completion or a CMA certification, and a strong focus on patient service, teamwork, and accurate EMR documentation. BLS certification is required.

Qualifications

• High School Diploma or equivalent preferred.
• Completion of a Medical Assistant program preferred.
• Experience in a clinical setting preferred.
• BLS certification required

Responsibilities

• Greets patients and escorts them to exam rooms.
• Assist with varied procedures under supervision of MD/NP/PA; document rationale for complex procedures.
• Take vital signs and document accurately.
• Assist administrative team with scheduling, processing orders, and phone duties.
• Coordinate room rotations and maintain infection control standards.
• Support front desk duties when needed, including patient check-in/out and inquiries.

Skills

Interpersonal skills

Communication skills

Customer service

Team player

Computer proficiency

EMR systems

Education

High School Diploma or equivalent

Medical Assistant program

CMA certification preferred

Tools

Meditech

Lotus Notes

i-heal

Job description

Compensation Pay Range

$23.23 - $31.26

ESSENTIAL FUNCTIONS

• 1 - Greets patients coming in for appointments in a professional manner and escorts them into patient exam rooms.
• 2 - Assist with varied procedures within the practice including both routine and non-routine (complex) procedures as directed and under the supervision of the MD, NP, or PA. (The extent and complexity of procedures will be practice specific and need to have documentation of why considered complex).
  • a - Provide a variety of services including: assisting physicians in all minor procedures and wound care as requested.
  • b - act as a chaperone when needed
• 3 - Takes vital signs and documents accordingly.
• 4 - Assists administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones.
• 5 - Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff.
• 6 - Responsible for coordination of room rotations.
  • a - Assists with varied procedures, as directed and under the supervision of the MD, NP or PA
• 7 - Assists with receiving test results for physicians and calling patient with follow up of labs and tests under direction of physician/nurse practitioner.
• 8 - Cleans instruments and equipment following infection control guidelines.
• 9 - Maintains sterilizer competencies.
• 10 - Maintains excellent customer service and fosters an environment of optimal patient care
  • a - Communicate critical patient information to the nurse and/or provider.
  • b - Act in a professional manner at all times
  • c - Maintain a positive attitude at all times, creating a collaborative and team oriented environment
• 11 - Ensures appropriate communication in changes in schedule with physicians, nurse practitioners, physician assistants, staff and patients.
  • a - Verifies schedule at end of clinic and gives to Program Director.
  • b - Assists Nursing Supervisor with completing weekly MA schedules
  • c - Participate in daily huddles, attend 75% of scheduled staff meetings and attend workflow/other meetings as needed.
• 12 - Cross-trains to assist in covering the front desk team when needed. Duties include: patient check in/out, answering any questions that patient may have, and other related administrative tasks.
  • a - Efficiently manages email communications in a timely manner, uses appropriately and remains current with division/organizational communications.
  • b - Is proficient in the use of all computer applications, Meditech, lotus notes, i-heal..
  • c - Assists in uploading of photographs into Meditech and i-heal.
• 13 - Percept new employees using the established check off sheet reviewing departmental protocols, policies and workflow.
  • a - serve as a role model/mentor providing support, training and sharing of knowledge including explaining and monitoring new workflows and policies
• 14 - Works in Collaboration with Nursing Supervisor in the preparation of yearly evaluations by providing individual feedback and assisting with chart review and reviewing yearly competencies and ensure compliance with all personnel policies.
• 15 - Commits to two sessions of our annual flu clinics
• 16 - Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment
  • a - Demonstrates required office and clinical equipment competencies necessary to successfully perform this role
  • b - Verifies patient identification according to policy prior to administration of care and/or procedures.
  • c -Complies with the current CDC hand hygiene guidelines through proper hand-washing.
  • d - Adheres to universal precautions and makes appropriate use of personal protective equipment at all times.
  • e - Appropriately disposes of hazardous materials
  • f - Utilizes proper body mechanics when performing all aspects of the job
  • g - Follows appropriate chain of communication/command.
• 17 - Other duties as required
• 18 - Works the required weekend and holiday schedule

JOB REQUIREMENTS

Minimum Education - Preferred

• High School Diploma or equivalent preferred
• Completion of a Medical Assistant program preferred

Minimum Work Experience

• Experience in a clinical setting preferred

License/Certifications

• BLS - Basic Life Support required
• CMA - Certified Medical Assistant certificate preferred

Required additional Knowledge and Abilities

• Exceptional interpersonal, communication, and customer service skills
• Strong clinical and judgement skills are essential.
• Good organizational and prioritization skills
• Ability to work successfully as a team player.
• Demonstrated knowledge of varied medical procedures
• Extensive knowledge of anatomy, physiology and English grammar.
• Ability to react calmly and effectively in emergency situations.
• Ability to read, understand and respond to detailed oral and written instructions; communicate clearly.
• Able to both lead and take direction from Nursing Supervisor.
• Employee must demonstrate computer proficiency through efficient use of the electronic medical record; telephone communications; e-mail; and other computer software as required.
• Monday-Friday alternating hours 8-4:30, 8:30-5pm

License/Registration/Certification Requirements

Basic Life Support (BLS) Certification - American Heart Association (AHA) (Including courses offered through SSH), INSTRUCTOR- Basic Life Support (BLS) - American Heart Association (AHA) (Including courses offered through SSH)