Medical Assistant II - Psychiatry

UNKNOWN; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis in Saint Louis, MO seeks a Medical Assistant in the Adult Psychiatry department. You will interact with patients in clinic and via virtual visits, take vital signs, and assist with care coordination and administrative duties.

The role involves rooming patients, documentation, medication renewals, and support for procedures and tests, with strong emphasis on HIPAA compliance and quality patient care.

Qualifications

• Registered or Certified Medical Assistant with six months of related work experience.
• Medical Assistant credentials must be from in-person proctored exams (NHA, AMT, CMA, or equivalent).
• Substitutions include graduate of accredited nursing program with minimum one year of relevant experience.
• Basic Life Support certification required.

Responsibilities

• Interact with patients in clinic and virtual visits, obtain vital signs and room patients.
• Assist with care coordination, schedule appointments, and manage tests and procedures.
• Support renewal and authorization of non-narcotic medications and patient communications.
• Enter orders in EMR, prepare patient rooms and charts for visits.
• Assist with examinations, procedures, labs, and documentation including HIPAA compliance.
• Provide cross-coverage and assist with patient flow and follow-ups.
• Respond to patient questions regarding treatments, diagnoses, and procedures.

Skills

Anatomy

Clinical Care

Communication

Cross-Functional Teamwork

Electrocardiography

Electronic Medical Records

Epic EHR

HIPAA Compliance

Interpersonal Communication

Interpersonal Relationships

Medical Terminology

OSHA Compliance

Patient Care

Patient Medications

Phlebotomy

Physiology

Vital Signs

Education

High school diploma or equivalent

Job description

Location SAINT LOUIS, MO 63110 Scheduled Hours 40

Position Summary Position functions as a Medical Assistant in the department of Adult Psychiatry. This position works in close collaboration with the clinic prescribers and assists with the patient care coordination and patient related tasks; furthering our mission of providing health care in a way that best serves our diverse patient population.

Job Description

Primary Duties & Responsibilities: Patient Care Duties:

Interacts directly with patients in clinic setting along with virtual visits, and completes clinical tasks, which includes obtaining vital signs, and rooming of patients.

Assists with care coordination and patient visit prep by performing tasks outlined under the department guidelines, such as calling patients with test results, calling patient to update medications, health history, and social history, scheduling appointments, assisting with return calls; scheduling diagnostic procedures, and admissions; including scheduling of follow-up appointments and procedure appointments.

Assists providers with renewal and authorization of non-narcotic medications per standing orders and department guidelines.

Assists providers with patient messages including MyChart messages, electronic refill requests, and telephone communications, which would include returning phone calls to patients or routing to appropriate personnel.

Answers basic questions from patient/family regarding treatments, diagnosis, and procedures.

Assists with completion of prior authorization for patient medications.

Assists with examinations, procedures, and lab tests.

Assists with completion of necessary FMLA/disability paperwork and documentation in a timely manner.

May administer medications under the order of physicians or nurse practitioner (this includes IM and subcutaneous injections).

Order entry in the electronic medical record, completes requisitions/orders per WashU guidelines.

Prepares and maintains patient care rooms.

Prepares patient charts for visit.

Assists with medication renewals, patient communication and assists with patient flow.

Cross coverage of other clinic office staff as needed.

Communication and Documentation: Routes phone messages, patient questions and telephone communications to appropriate personnel. Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments. Answers basic questions from patient/family regarding treatments, diagnosis and procedures.

Equipment and Supplies: Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations. Cleans and stocks exam rooms and sterilizes instruments.

Other Functions: Maintains required HIPAA compliance, maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and WashU policies. Complies with OSHA, state and federal regulatory sources/standards. Participates in quality improvement activities to ensure appropriate clinical outcomes. Performs other duties as assigned.

Working Conditions: Job Location/Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, or stooping. Occasional lifting (25 lbs. or less). Equipment: Office equipment. Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA), Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work Experience

No specific work experience is required for this position.

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

Required Qualifications: Registered or Certified Medical Assistant with six months of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse's Aide, physical therapy and nurse technicians, and certified athletic trainers). Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Substitutions include: Graduate of an accredited nursing program (such as RN/LPN), or comparable allied health training program with a minimum of one year of relevant experience. Ability to show proof of a Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient to meet the credential requirement) within six months of hire date (or within a shorter time frame if noted by hiring manager). Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: Medical Assistant (2 Years). Skills: Anatomy, Clinical Care, Communication, Cross-Functional Teamwork, Electrocardiography (EKG), Electronic Medical Records (EMR), Epic EHR, HIPAA Compliance, Interpersonal Communication, Interpersonal Relationships, Medical Terminology, OSHA Compliance, Patient Care, Patient Medications, Phlebotomy, Physiology, Vital Signs

Grade C06-H Salary Range $17.89 - $26.35 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Miscellaneous

Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities!

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

Useful Links

Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)