Medical Assistant II - OB - 30hrs

Massachusetts General Hospital; Boston (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Medical Assistant to support healthcare teams with clinical and non-clinical patient services at our 32 Fruit Street location in Boston. You will take vital signs, interview patients, and document information in the medical record, while coordinating with physicians and nursing staff to ensure smooth patient flow.

The role involves phlebotomy if competent, immunization duties, and strong customer service to assist patients and families.

Qualifications

• High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred.
• Role does not accept experience in lieu of a degree.
• Direct MA experience or medical field work 1-2 years required.
• Basic Life Support (BLS) Certification - Data Conversion - Various Issuers preferred.
• Certified Medical Assistant (National Certification) - Data Conversion - Various Issuers preferred.
• Ability to take vital signs and collect blood samples; maintain patient records; knowledge of medical terminology.

Responsibilities

• Assist junior Medical Assistants with day-to-day questions and onboarding training.
• Show patients to examination rooms, prepare equipment, interview patients, obtain medical information, measure vitals, and record in the medical record.
• Explain treatment procedures, medications, diets, and physician instructions; prepare educational materials.
• Perform general office duties (phones, dictation, insurance forms) and liaise with other departments; advocate for patients with strong customer service.
• Collect blood, tissue, or other specimens; log and prepare for testing; perform phlebotomy if competent.
• Maintain inventory of immunizations and check expiration dates.
• Provide immunizations as applicable with certification or 3 years of experience and supervision where required.
• Contribute to quality initiatives (two patient identifiers, proper hand hygiene).

Skills

Vital signs

Interpersonal skills

Communication

Timely documentation

Privacy & confidentiality

Medical terminology

Time management

Phlebotomy (competence)

Education

High School Diploma or Associate's Degree in Medical Assisting

Tools

EHR systems

Medical office software

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care?

Yes

Essential Functions

• -Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• -Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• -Maintains inventory of immunizations and check expiration dates.
• -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications Education

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

• - Strong interpersonal and communication skills are essential for success in this position.
• - Ability to prioritize tasks in complex and busy environments.
• - Accuracy and attention to detail.
• - Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• - Comprehensive knowledge of medical terminology, procedures, and protocols.
• - Proficiency in electronic health record (EHR) systems and medical office software.
• - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• - Managing one's own time and the time of others.

Additional Job Details (if applicable)

Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type Onsite Work Location 32 Fruit Street Scheduled Weekly Hours 30 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.75 - $24.94/Hourly Grade 3

Pay Range $22.75 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EERO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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