Medical Assistant II (MA II) University Urgent Care FT

Advocate Aurora Health; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Advocate Health in Charlotte, NC is seeking a Medical Assistant I within the Medical Group to support physicians and APPs, perform routine clinical tasks, and manage patient flow. This role includes rooming patients, basic labs, phlebotomy, EKG, and medication administration under orders or standing protocols.

The position requires completion of a Medical Assistant program or GED/HS equivalency, and at least 2 years of clinical MA experience with strong communication and computer skills.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient computer skills and EMR familiarity.
• Customer service mindset to support a positive patient experience.

Responsibilities

• Performs Medical Assistant duties: patient prep, rooming, lab procedures, and routine medications under orders.
• Assists physicians/APPs with procedures and referral coordination.
• Ensures smooth clinic flow and accurate patient communication.
• Performs skills such as sutures removal, phlebotomy, EKG, spirometry under supervision.
• Adheres to age-specific care and departmental policies.

Skills

Communication

Interpersonal skills

Computer literacy

Customer service

Education

GED or HS Equivalency

Medical Assistant program completion

Job description

Major Responsibilities:

• Performs all the functions of a Medical Assistant I Med Grp such as preparing and rooming the patient, clinical integration focus, performing laboratory procedures, assisting the Physician/Advanced Practice Professional (APP) with procedures and administering routine medications, under Physician/Advanced Practice Professional (APP) orders or medical group approved standing order/protocol.


• Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurse and Physicians/APP per scope of practice guidelines and relays information back to patient as directed.


• Communicates with Physician/APP and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient.


• Performs basic and advanced clinical tasks or skills based on the specialty skills and competencies such as but not limited to removal of sutures and staples, audiograms, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision.


• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Medical Assistant (CMA) certification issued by the American Association of Medical Assistants (AAMA), or

  
  

  Certified Clinical Medical Assistant (CCMA) certification issued by the National Healthcareer Association (NHA), or

  
  

  Medical Assistant (RMA) certification issued by the American Medical Technologists (AMT), or

  
  

  Medical Assistant (NCMA) certification issued by the National Center for Competency Testing (NCCT), or

  
  

  AMCA - American Medical Certification Association (CMAC) and




• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required

Education Required:

• GED or HS Equivalency Diploma




• Completion of an accredited or approved program in Medical Assistant

Experience Required:

• Requires 2 years of experience in a clinical practice setting as a Medical Assistant.

Knowledge, Skills & Abilities Required:

• Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.



• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.




• Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.




• Demonstrates customer service skills that support a positive patient experience.

Physical Requirements and Working Conditions:

• Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.



• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.




• Unique patient lifting/movement situations will be assessed on a case- by- case basis.




• Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.




• Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed.




• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.