Position Summary
Prepares and maintains exam rooms, prepares charts, obtains reports and records; assists with patient flow and ensures the overall smooth running of the clinical office.
Scheduled Hours
40 hours per week.
Primary Duties & Responsibilities
- Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications.
- Prepares for office hours by obtaining charts, scheduling tests and preparing exam rooms.
- Assists with examinations, procedures and lab tests.
- May assist with renewal and authorization of non‑narcotic medications per standing orders and department guidelines.
- May administer medications under the order of physicians or nurse practitioner (this includes vaccines and intramuscular and subcutaneous injections).
- Directs patient flow, assists with special procedures/treatments and completes requisitions.
- Routes phone messages, patient questions and telephone communications to appropriate personnel.
- Assists with care coordination by calling patients with test results, scheduling appointments, assisting with return calls, scheduling surgeries, diagnostic procedures and admissions, and monitoring new and return patient contacts.
- Completes necessary paperwork and documentation in a timely manner.
- Answers basic questions from patient/family regarding treatments, diagnosis and procedures.
- May complete requisitions/orders per WashU guidelines.
- Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.
- Cleans and stocks exam rooms and sterilizes instruments.
- Maintains required HIPAA compliance, maintains skills/competencies and participates in in‑services, staff programs, continuing education and cross‑training programs according to established standards and WashU policies.
- Complies with OSHA, state and federal regulatory standards.
- Participates in quality improvement activities to ensure appropriate clinical outcomes.
- Performs other duties as assigned.
Working Conditions
- Normal office environment.
- Exposure to blood‑borne pathogens.
- Requires protective devices.
- Patient care setting.
- Direct patient care setting.
Physical Effort
- Typically sitting at desk or table.
- Typically standing or walking.
- Typically bending, crouching, or stooping.
- Occasional lifting (25 lbs. or less).
Equipment
- Office equipment.
- Clinical/diagnostic equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Education
High school diploma or equivalent, or combination of education and/or experience.
Certifications / Professional Licenses
Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association, Certified Medical Assistant (CMA) - American Association of Medical Assistants, Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists, Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration.
Work Experience
No specific work experience required.
Skills
Not Applicable.
Driver's License
Not required.
More About This Job
- Registered or Certified Medical Assistant with six months of related work experience. Medical Assistant credentials must be obtained from in‑person proctored exams from NHA, AAMA or AMT. Substitutions include: graduate of an accredited nursing program (e.g., RN/LPN) or comparable allied health training program with a minimum of one year of relevant experience.
- Basic Life Support certification. Online Basic Life Support certifications without a skills assessment component are not sufficient.
Preferred Qualifications
No additional education unless stated elsewhere in the job posting.
Preferred Certifications / Professional Licenses
No additional certification/professional licenses unless stated elsewhere in the job posting.
Preferred Work Experience
Medical Assistant (2 Years).
Preferred Skills
Anatomy, Clinical Care, Communication, Cross‑Functional Teamwork, Electrocardiography (EKG), Electronic Medical Records (EMR), Epic EHR, HIPAA Compliance, Interpersonal Communication, Interpersonal Relationships, Medical Terminology, OSHA Compliance, Patient Care, Patient Medications, Phlebotomy, Physiology, Vital Signs.
Grade
C06‑H
Salary Range
$17.89 – $26.35 per hour.
Benefits Statement
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U‑Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan with employee and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program, financial resources, access to dietitians.
- Four weeks of caregiver leave. Family care resources. Tuition coverage for employee and family.
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status or genetic information.