Medical Assistant II - Front & Back Office

Tia; Pasadena (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Professional development support

Job summary

Tia is hiring a senior Medical Assistant (Level II) for its Pasadena clinic. In a dynamic, dual role, you will handle high-volume back-office duties including phlebotomy while also supporting front-desk operations to keep the schedule on track.

The role requires 2+ years in a fast-paced outpatient setting, MA certification, EMR proficiency, and a calm, organized approach. This onsite, Monday–Friday role offers a comprehensive benefits package and opportunities to contribute to women’s health

Qualifications

• MA certification or completion of an MA training program as required by state guidelines.
• 2+ years of MA experience in a fast-paced outpatient setting (urgent care, primary care, or women’s health preferred).
• Proven, independent experience with phlebotomy, vitals, and standard clinical rooming procedures.
• Highly organized with the ability to manage multiple priorities across front- and back-office duties.
• Strong EMR proficiency and understanding of HIPAA requirements.

Responsibilities

• Room patients efficiently, collect health data, take vitals, and document in EMR.
• Perform phlebotomy and procedures following clinical guidelines.
• Proactively help providers prep for visits and communicate updates throughout the day.
• Prepare, clean, disinfect, and restock exam rooms; manage supplies and inventory.
• Enter orders and manage lab/imaging workflows with correct codes.

Skills

Phlebotomy

Vital signs

EMR proficiency

Multitasking

HIPAA compliance

Education

Medical Assistant certification

Tools

DrChrono

TiaMD

Job description

About Tia

Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, gynecology, mental health, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

About the Role

We are looking for a highly organized, experienced Medical Assistant to serve as a senior operational anchor for our Pasadena clinic. This is a dynamic, fast-paced Level II role that requires you to work in a dual capacity: independently managing high-volume clinical back-office duties (including phlebotomy) while seamlessly jumping in to support front-desk administration and clinic flow.

As a Level II Medical Assistant, you are expected to bring a higher level of clinical confidence and operational agility. If you thrive in bustling outpatient environments (like urgent care, primary care, or busy women’s health clinics), require minimal ramp-up time, and love being the go-to person who keeps the schedule running on time, this role is for you.

What You’ll Do

Clinical & Back-Office (70%)

• Patient Flow: Room patients efficiently, collect relevant health information, take vitals, review health summaries, and accurately document in the electronic medical record.
• Phlebotomy & Procedures: Confidently perform phlebotomy and specimen collection while following Tia’s clinical guidelines and safety standards.
• Provider Support: Proactively help providers prep for visits by reviewing upcoming schedules, capturing relevant patient context, and communicating important updates throughout the clinic day.
• Clinic Readiness: Prepare, clean, disinfect, and restock exam rooms. Take ownership of supply management, expiration checks, autoclaving, and ordering supplies as needed.
• Order Management: Support lab and imaging workflows, enter orders, confirm diagnosis codes, update pharmacy information, and ensure follow-up items are completed on time.

Administrative & Front-Office (30%)

• Front Desk Support: Step in to assist with checking patients in/out, scheduling, answering phones, and managing the waiting room during peak times.
• Clinic Coordination: Monitor the daily schedule, move patients smoothly from the front of the house to the back of the house, and partner with the care team to prevent bottlenecks.
• Personalized Care: Capture relevant patient preferences and context to help the broader care team deliver thoughtful, individualized care with empathy, professionalism, and discretion.

What You’ll Bring

Requirements:

• Credentials: Medical Assistant certification (or completion of an MA training program) as required by state guidelines.
• Core Experience: 2+ years of MA experience in a fast-paced, high-volume outpatient setting (urgent care, primary care, or women’s health heavily preferred).
• Clinical Skills: Proven, independent experience with phlebotomy, taking/documenting vitals, and standard clinical rooming procedures.
• Dual-Role Readiness: Highly organized and calm under pressure, with the proven ability to manage multiple priorities across both front and back-office duties without needing constant direction.
• Tech Savvy: Strong comfort level using electronic medical record (EMR) systems and clinical documentation tools.
• Understanding of HIPAA and patient confidentiality requirements.

Preferred Qualifications:

• Experience in women’s health, gynecology, or dermatology.
• Experience with DrChrono, TiaMD, or similar EMR systems.
• Experience with autoclaving, disinfecting, and clinical inventory workflows.
• Experience supporting LGBTQ+ patients or patients from diverse backgrounds.

Work Location

This role is based onsite in our Pasadena clinic. #LI-Onsite

Consistent Weekly Schedule:

• Standard Shifts: Monday – Friday, 8:30 a.m. – 5:00 p.m.
• Evening Shift: One required shift per week from 10:30 a.m. – 7:00 p.m.
• Weekend Shift: Rotating Saturdays from 7:30 a.m. – 4:00 p.m.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation range for this role is: $24 - $28 per hour.

You may also be eligible for:

• Medical, dental, and vision benefits
• Paid time off, sick leave, and holidays
• Professional development support
• Other role-specific benefits

About Tia

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our "Whole Woman, Whole Life" model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

Tia is a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.

About Tia's Culture

Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.

This position may require attendance at company and team off-sites.

Equal Opportunity

Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.